Field Service Technician

HC Forklift America Corp; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO and holidays

Employee Assistance Program

Job summary

Hangcha Forklift America is seeking a Field Service Technician to travel within a 3–4 hour radius of Chicago, IL to service Hangcha forklifts at customer sites. This is an on-site role with occasional overnight travel and remote work only until a Chicago branch opens.

The position requires an associate degree or technical certification and 5–8 years of forklift service experience, with strong diagnostic and communication skills to support dealer networks, parts sales, and customer care teams.

Qualifications

• Associate degree or technical certification in diesel technology or related field, or equivalent hands-on experience.
• 5–8 years of experience servicing forklifts and material handling equipment.
• Experience supporting a dealer network or distributor.
• Knowledge of aftermarket parts sales and inventory management.
• Strong diagnostic abilities across electrical, hydraulic, mechanical, and electronic systems.
• Experience with lithium-ion battery systems and electric forklifts.
• Ability to read electrical schematics and hydraulic diagrams.
• Excellent communication and organizational skills.
• Valid driver's license with clean record and travel ability.

Responsibilities

• Travel regularly within a 3–4 hour radius of Chicago to support authorized Hangcha dealers.
• Build strong relationships with dealer service managers and technicians.
• Provide advanced technical diagnostics and hands-on support for Hangcha forklifts.
• Assist dealer techs with troubleshooting and repairs onsite and by phone.
• Serve as liaison between dealers and Hangcha internal teams.
• Promote aftermarket parts and optimize stocking levels.
• Develop parts stocking lists and coordinate with Parts Department.
• Support warranty investigations with technical documentation.
• Deliver product training to dealer technicians as needed.
• Maintain thorough service reports and dealer visit documentation.

Skills

Diagnostic abilities

Verbal and written communication

Travel readiness

Dealer relationship building

Organizational skills

Reading schematics

Electric forklift knowledge

Battery systems (Li-ion) experience

Troubleshooting skills

Microsoft Office

Education

Associate degree or technical certification in diesel tech / related field

Tools

Microsoft Office

CRM software

Cloud-based reporting platforms

Job description

Job Type: Full-Time | Remote | Salaried Exempt

Location: Chicago, IL

**Please note that this is an on-site position at our facility in Chicago, IL and will be traveling to customer locations within a 3-4 hour radius when needed including some occasional overnight travel and fly to customers on short notice, a company van will be provided for this position. This will be a remote position until company opens a branch location in the Chicago, IL area**

Position Summary

The Field Service Technician is a key member of the Hangcha Customer Care Team, responsible for providing technical support, dealer support, and aftermarket service expertise throughout an assigned territory. This field-based role serves as the primary technical liaison between Hangcha Forklift America and its authorized dealer network, traveling within an approximate 3–4-hour radius of Chicago, Illinois.

This position combines advanced technical knowledge with strong communication and relationship-building skills to support dealer service departments, increase potential parts sales opportunities, and enhance overall customer satisfaction. The Field Service Technician conducts routine dealer visits, provides hands‑on technical assistance, delivers product and repair guidance, assists with troubleshooting both onsite and by phone, and works closely with the Parts, Warranty, Sales, and Customer Care teams to improve dealer performance and equipment uptime.

Key Responsibilities

• Travel regularly throughout an assigned territory (approximately a 3–4-hour driving radius from Chicago, Illinois) to support authorized Hangcha dealers.
• Build and maintain strong working relationships with dealer service managers, technicians, parts personnel, and ownership.
• Provide advanced technical diagnostics and hands‑on support for Hangcha forklifts, including electric, lithium‑ion, LP, gas, and diesel equipment.
• Assist dealer technicians with troubleshooting, repairs, and complex equipment issues both onsite and through remote technical phone support.
• Serve as the primary technical liaison between dealers and Hangcha's internal departments.
• Conduct routine dealer visits to evaluate service capabilities, identify improvement opportunities, and ensure dealers are properly equipped to support Hangcha products.
• Promote aftermarket parts by recommending dealer stocking levels and identifying fast‑moving and critical replacement parts.
• Develop and provide recommended parts stocking lists to improve equipment uptime and dealer service efficiency.
• Work closely with the Parts Department to communicate inventory needs, field trends, and opportunities for increased parts sales.
• Assist with product quality investigations by documenting field concerns, collecting technical information, and communicating findings to internal teams.
• Support warranty claim investigations by providing accurate technical documentation and repair recommendations.
• Deliver product training and technical guidance to dealer technicians as needed.
• Maintain detailed service reports, dealer visit documentation, and technical records using company reporting systems.
• Stay current on Hangcha product updates, service procedures, and new technologies through ongoing technical training.
• Ensure compliance with OSHA regulations and Hangcha safety standards during all service activities.
• Represent Hangcha Forklift America professionally while providing exceptional customer service and technical expertise.
  

Required Qualifications

• Associate degree or technical certification in diesel technology, industrial equipment, automotive technology, or a related field; or equivalent hands‑on experience.
• Minimum of five 5-8 years of experience servicing forklifts and material handling equipment
• Previous experience supporting a dealer network or distributor organization.
• Knowledge of aftermarket parts sales and parts inventory management principles.
• Strong diagnostic abilities involving electrical, hydraulic, mechanical, and electronic systems.
• Experience troubleshooting lithium‑ion battery systems, electric forklifts, chargers, and control systems.
• Ability to read and interpret electrical schematics, hydraulic diagrams, and technical service manuals.
• Excellent verbal and written communication skills with the ability to build strong dealer relationships.
• Strong organizational skills with the ability to manage multiple dealer accounts and prioritize travel effectively.
• Proficiency with Microsoft Office and cloud-based reporting platforms.
• Valid driver's license with a clean driving record.
• Ability to travel daily within the assigned territory, with occasional overnight travel as business needs require.
• Must be able to fly to customer with short notice as needed.
• Ability to safely lift up to 50 pounds and work in warehouse, shop, and outdoor environments.

Preferred Qualifications

• Experience providing technical training to service technicians.
• Experience with warranty administration and product quality reporting.
• Forklift certification or the ability to obtain certification upon hire.
• Familiarity with CRM or field service management software.
• Salary Range: (Based on experience and qualifications)
• Benefits Include:
  • Medical, Dental, and Vision insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and Paid Holidays
  • Employee Assistance Program (EAP)

Additional Information

This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.