Technical Support Specialist – Forklift Diagnostics & Warranty

Hangcha Group; Rock Hill (SC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

PTO and Paid Holidays

Employee Assistance Program (EAP)

Job summary

Hangcha Group's HC Forklift America Corporation seeks a Technical Service Representative in Rock Hill, SC to support dealer networks and customers. You will troubleshoot service issues, assist with warranty processes, and coordinate with engineering and quality teams to resolve product concerns.

The role requires 3–5+ years in forklift service, a related technical degree, and the ability to travel. Onsite, salaried position with comprehensive benefits and career growth opportunities.

Qualifications

• Associate’s degree or technical degree in a related field, or equivalent experience.
• 3-5+ years of experience in forklift service, mobile industrial equipment, or related technical field.
• Experience supporting dealers, technicians, customers, or service operations preferred.
• Strong diagnostic and troubleshooting skills involving mechanical, electrical, and hydraulic systems.
• Current forklift certification or ability to obtain and maintain certification.
• Understanding of OEM/dealer service operations and warranty processes.
• Strong communication, organizational, and problem-solving skills.
• Ability to travel as needed, including occasional overnight travel and may need to travel at last minute notice.

Responsibilities

• Provide technical support and troubleshooting assistance to dealer technicians and customers.
• Assist with resolving mechanical, electrical, and hydraulic service issues.
• Support dealers with product diagnostics, repair procedures, and technical questions.
• Review and assist with warranty claims to ensure accurate and timely processing.
• Communicate with Factory Product Engineering, Quality, Warranty, and Parts teams regarding technical and product concerns.
• Identify recurring service issues and communicate trends or concerns to management and factory teams.
• Serve as a liaison between the dealer network and HC Forklift America on service-related matters.
• Assist with field service support at customer and dealer locations when needed.
• Assist in the development and review of service documentation, service bulletins, and training materials.
• Participate in dealer training, regional training sessions, trade events, and key account visits as needed.
• Maintain accurate records of technical support cases, service issues, and resolutions.
• Promote and follow company safety standards, OSHA requirements, and best practices for service operations.
• Provide after-hours technical support as needed for critical dealer and customer situations.
• Incorporate learning lithium battery/charger technology.
• Perform other service-related duties and responsibilities as assigned.

Skills

Forklift service experience

Diagnostics troubleshooting

Communication skills

Travel ability

Forklift certification

Education

Associate/technical degree in related field

Bachelor's degree (preferred)

Job description

Hangcha Group's HC Forklift America Corporation seeks a Technical Service Representative in Rock Hill, SC to support dealer networks and customers. You will troubleshoot service issues, assist with warranty processes, and coordinate with engineering and quality teams to resolve product concerns.

The role requires 3–5+ years in forklift service, a related technical degree, and the ability to travel. Onsite, salaried position with comprehensive benefits and career growth opportunities.