Field Service Technician: Equipment Repair & Travel

raymondwestnorth; Phoenix (AZ); On-site; USD 32,000 - 69,000; Full time

Benefits offered by this job

Company vehicle provided

Fuel Card

Job summary

Raymond West is seeking a Field Service Technician to repair and service customer equipment and maintain strong relationships with clients. You will represent the company and ensure productivity while following safety guidelines and company procedures.

The role requires travel within territories, a valid driver's license, and the ability to work overtime and out of town as needed. A company vehicle is provided along with a fuel card and benefits.

Qualifications

• High school diploma, GED or equivalent.
• Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience.

Responsibilities

• Repair all types of equipment that Raymond West sells and services.
• Update training and skills on a continuing basis.
• Train other employees as needed.
• Maintain a profitable billing level.
• Follow all Service Department procedures.
• Communicate with assigned Field Supervisor.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Communicate all options to customers before proceeding with work.
• Have the necessary tools to perform repair and scheduled service work.
• Complete jobs within quoted time limits when applicable.
• Maintain a clean and orderly vehicle.
• Maintain an accurate assigned parts inventory, if applicable.
• Always represent the entire company.
• Pass Raymond Certification and re-certification if applicable.
• Maintain good working knowledge of customers and equipment in assigned areas.
• Maintain an acceptable driving record as established by the company’s insurance carrier.
• Report accidents whether self or customer.
• Account for 100% of available time during working hours.
• Must be willing to work overtime when necessary.
• Must coordinate all overtime with assigned supervisor.
• Must follow all procedures in the company’s Employee Handbook.
• Must follow safety procedures and use good judgment in regard to safety.
• Must be willing to work out of town as necessary.
• Establish a positive rapport with customers.
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers.

Skills

Excellent communication

English fluency

Organizational/time management

Microsoft Office

Read/interpret safety rules

Public speaking

Team player

Valid driver’s license

Mechanical abilities

Safety procedures

Self-motivated

Customer oriented

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Raymond West is seeking a Field Service Technician to repair and service customer equipment and maintain strong relationships with clients. You will represent the company and ensure productivity while following safety guidelines and company procedures.

The role requires travel within territories, a valid driver's license, and the ability to work overtime and out of town as needed. A company vehicle is provided along with a fuel card and benefits.