Field Service Technician - On-Site & Remote IT Support

HCL Technologies Limited; Wichita (KS); Sur place; USD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

401(k) retirement plan

10 days PTO + 10 holidays

Résumé du poste

HCL Technologies Limited in Wichita, KS seeks an FSO Technician to provide deskside and field support for clinicians and business users, ensuring healthcare workflows stay uninterrupted. You will deploy devices, resolve incidents, configure peripherals, and support mobile devices to maintain productivity.

You will work with Windows and Mac systems, manage tickets in ServiceNow, and follow ITIL processes for incident, request, and asset handling.

Qualifications

• 2-3 years of experience in deskside/field support or EUC support.
• Strong knowledge of Windows 10/11 and basic Mac support.
• Experience with ServiceNow or similar ticketing systems.

Responsabilités

• Provide deskside and remote support for Windows and Apple laptops/desktops.
• Troubleshoot and resolve issues related to Google Workspace / O365 / collaboration tools.
• Perform device imaging, staging, deployment, and post-deployment validation.
• Configure, support, and troubleshoot end-user devices and peripherals.
• Support mobile devices (iOS/Android), enrollment, and basic MDM troubleshooting.
• Diagnose and resolve hardware, OS, and application issues.
• Manage tickets in ServiceNow or similar ITSM tool including updates and closure.
• Follow ITIL processes for incident, request, and asset handling.
• Assist with new-hire onboarding (accounts, devices, access coordination).
• Ensure accurate asset assignment and updates in the asset management system.
• Perform asset tagging, inventory counts, and stockroom organization.
• Coordinate depot/vendor repairs and warranty replacements.
• Adhere to SLAs, security policies, and compliance standards required in healthcare.
• Participate in rotational on-call and after-hours support when required.

Connaissances

Deskside support

Windows support

Mac support

Customer service

Troubleshooting

Outils

ServiceNow

Description du poste

HCL Technologies Limited in Wichita, KS seeks an FSO Technician to provide deskside and field support for clinicians and business users, ensuring healthcare workflows stay uninterrupted. You will deploy devices, resolve incidents, configure peripherals, and support mobile devices to maintain productivity.

You will work with Windows and Mac systems, manage tickets in ServiceNow, and follow ITIL processes for incident, request, and asset handling.