On-Site Print & Facilities Specialist

Xerox Corporation; San Juan (PR); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Full medical/dental/vision

401k matching

Paid time off

Job summary

Xerox Corporation is seeking a Docucare Associate responsible for operational delivery of outsourcing and facilities management to end-users in San Juan, Puerto Rico. The role involves maintaining service levels and customer relationships with a strong focus on achieving client satisfaction.

Key responsibilities include preventative maintenance checks, educating clients on equipment usage, and ensuring compliance with service level agreements. Additional benefits include medical coverage, paid time off, and growth opportunities.

Qualifications

• Excellent customer service skills tailored to the client's needs.
• Ability to work independently with strong organizational skills.
• Familiarity with print production and finishing technologies.

Responsibilities

• Conduct preventative maintenance and first-level repairs.
• Educate clients on equipment usage and functions.
• Ensure service level agreements (SLA) are met and exceeded.

Skills

Customer service

Attention to detail

Microsoft Office

Problem-solving

Technical aptitude

Job description

Xerox Corporation is seeking a Docucare Associate responsible for operational delivery of outsourcing and facilities management to end-users in San Juan, Puerto Rico. The role involves maintaining service levels and customer relationships with a strong focus on achieving client satisfaction.

Key responsibilities include preventative maintenance checks, educating clients on equipment usage, and ensuring compliance with service level agreements. Additional benefits include medical coverage, paid time off, and growth opportunities.