Field Service Technician – Critical Power (Remote WA)

ABB Inc; Washington; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health plan options

Company paid life insurance

Disability coverage

Job summary

ABB Inc. is seeking a field service specialist to execute service work per customer orders and ABB quality guidelines. You will perform on-site troubleshooting, installations, maintenance, and upgrades, ensuring timely communication of service timelines to customers.

The role emphasizes safety, documentation, and collaboration with cross-functional teams to deliver reliable power equipment services for data centers and industrial facilities in the WA region.

Qualifications

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years' experience servicing critical power equipment OR Associates Degree in electrical technology with 3+ years' experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment.
• Advanced level ability to interact and communicate information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Moderate ability to Project Manage using MS Project or Excel.
• Advanced ability to write test plans and reports detailing test results.
• Advanced ability to stay organized and meet deadlines on administrative duties.
• Collaborates well with others.
• Works with a sense of urgency and ownership; until the job is complete!
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
• Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available.
• Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
• Build and maintain positive customer relationships to enhance satisfaction. Identify potential new sales opportunities while addressing customer needs and communicate them internally.
• Proactively detect potential equipment failures and recommend corrective actions. Identify and suggest product and quality improvements.
• Provide recommendations to management for improving operations and customer service. Follow safety protocols and maintain safe work and environmental practices. Report unsafe practices and incidents promptly.

Skills

Communication skills

MS Office proficiency

Project management

Technical writing

Organizational skills

Team collaboration

Ownership and urgency

Education

Bachelor's degree in Electrical Engineering or Electrical Engineering Technology

Associates Degree in electrical technology

High School Diploma/GED with 5+ years experience

Tools

MS Project

Excel

Microsoft Office

Job description

ABB Inc. is seeking a field service specialist to execute service work per customer orders and ABB quality guidelines. You will perform on-site troubleshooting, installations, maintenance, and upgrades, ensuring timely communication of service timelines to customers.

The role emphasizes safety, documentation, and collaboration with cross-functional teams to deliver reliable power equipment services for data centers and industrial facilities in the WA region.