Field Service Technician - Lansing MI (Northern)

Applied Innovation; Lansing (MI); On-site; USD 44,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

PTO + 1 personal holiday

Benefits package - medical, dental, &

401(k) plan with company match

Career growth opportunities

Job summary

Applied Innovation is seeking a dependable Field Service Technician for a full-time, Monday–Friday role from 8:00 AM to 5:00 PM in Lansing, MI. You will service and maintain office equipment at customer locations, representing the company with professionalism.

Training is provided; prior experience helps but is not required. Responsibilities include repairing copiers, diagnosing issues, and coordinating with teams to ensure service excellence.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license with good driving record is required.
• Factory certifications (Canon, Ricoh) are preferred but not required.
• Knowledge of print drivers and basic network communication is helpful.
• Prior field service or technical repair experience is a plus but not required.

Responsibilities

• Repair, maintain, and service a wide variety of multifunctional copier devices.
• Maintain an assigned service territory with high responsiveness and service quality.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Collaborate with fellow technicians and internal teams to meet customer needs.
• Maintain accurate inventory of parts, tools, and service documentation.
• Follow established service procedures and safety guidelines.
• Operate a company vehicle in a safe, courteous, and professional manner.
• Represent Applied Innovation positively in customer interactions.

Skills

Mechanical aptitude

Troubleshooting

Communication skills

Time management

Customer focus

Teamwork

Core values

Education

High School Diploma or equivalent

Tools

Print drivers

Basic network knowledge

Job description

Applied Innovation is seeking a dependable and motivated Field Service Technician to join our team in a full-time, Monday–Friday role from 8:00 AM to 5:00 PM. This position is ideal for a hands‑on problem solver who enjoys working with technology and delivering exceptional customer service. The Field Service Technician is responsible for servicing and maintaining office equipment at customer locations while representing Applied Innovation with professionalism and care. Training will be provided for the right candidate; prior experience is helpful but not required. This role includes driving a company‑provided vehicle to customer locations, with a gas card, required tools, and training provided by the company.

Duties and Responsibilities:

• Repair, maintain, and service a wide variety of ofmultifunctional copier devices.
• Maintain an assigned service territory and provide a high level of responsiveness and service quality.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met.
• Maintain accurate inventory of parts, tools, and service documentation.
• Follow established service procedures and safety guidelines.
• Operate a company vehicle in a safe, courteous, and professional manner
• Represent Applied Innovation positively in all customer interactions, serving as the face of the organization.
• Perform other duties as assigned.

Minimum Qualifications:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

• Strong mechanical and technical aptitude.
• Proven troubleshooting and problem‑solving skills.
• Excellent organization, communication, and time management skills.
• Ability to plan work effectively and manage multiple service calls.
• Customer‑focused mindset with a commitment to service excellence.
• Ability to work independently and as part of a team.
• Understanding and alignment with the organization’s core values.

Education/License/Experience Requirements:

• High School Diploma or equivalent education required.
• Valid Driver’s License with a good driving record required.
• Factory certifications (Canon, Ricoh) preferred but not required.
• Knowledge of print drivers and basic network communication is helpful.
• Prior field service or technical repair experience is a plus, but not required.

What We Offer:

• Competitive pay.
• Paid holidays, PTO, plus 1 personal holiday.
• Comprehensive benefits package, including medical, dental, and life insurance, as well as short‑term disability coverage.
• 401(k) plan with company match.
• Opportunities for career growth and advancement within a growing, family‑owned business.