Field Service Technician - Grand Rapids MI

Applied Innovation; Grand Rapids (MI); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Benefits package including medical, d"

Job summary

Applied Innovation is seeking a dependable Field Service Technician to join our team in a full-time role from 8:00 AM to 5:00 PM, Monday through Friday. You will service and maintain office equipment at customer locations, driving a company vehicle with a gas card, and providing excellent customer service.

Training is provided; prior field service or technical repair experience is a plus but not required. This is a hands-on role ideal for someone who enjoys problem solving and working with

Qualifications

• High school diploma or equivalent required.
• Strong mechanical and technical aptitude.
• Excellent organization and time management.
• Strong customer service mindset.
• Ability to diagnose and troubleshoot equipment issues.
• Valid driver''s license with clean record.
• Factory certifications (Canon, Ricoh) preferred.

Responsibilities

• Repair, maintain, and service a wide variety of multifunctional copier devices.
• Maintain an assigned service territory and provide a high level of responsiveness and service quality.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met.
• Maintain accurate inventory of parts, tools, and service documentation.
• Follow established service procedures and safety guidelines.
• Operate a company vehicle in a safe, courteous, and professional manner
• Represent Applied Innovation positively in all customer interactions, serving as the face of the organization.
• Perform other duties as assigned.

Skills

Mechanical aptitude

Troubleshooting

Time management

Customer service

Communication

Driver's license

Independent worker

Team collaboration

Education

High School Diploma or equivalent

Canon certification

Ricoh certification

Job description

Applied Innovation is seeking a dependable and motivated Field Service Technician to join our team in a full-time, Monday-Friday role from 8:00 AM to 5:00 PM. This position is ideal for a hands-on problem solver who enjoys working with technology and delivering exceptional customer service. The Field Service Technician is responsible for servicing and maintaining office equipment at customer locations while representing Applied Innovation with professionalism and care. Training will be provided for the right candidate; prior experience is helpful but not required.

This role includes driving a company-provided vehicle to customer locations, with a gas card, required tools, and training provided by the company.

Duties and Responsibilities:

• Repair, maintain, and service a wide variety of ofmultifunctional copier devices.
• Maintain an assigned service territory and provide a high level of responsiveness and service quality.
• Diagnose and troubleshoot equipment issues efficiently and accurately.
• Collaborate with fellow technicians and internal teams to ensure customer service needs are met.
• Maintain accurate inventory of parts, tools, and service documentation.
• Follow established service procedures and safety guidelines.
• Operate a company vehicle in a safe, courteous, and professional manner
• Represent Applied Innovation positively in all customer interactions, serving as the face of the organization.
• Perform other duties as assigned.

Minimum Qualifications:

• Strong mechanical and technical aptitude.
• Proven troubleshooting and problem-solving skills.
• Excellent organization, communication, and time management skills.
• Ability to plan work effectively and manage multiple service calls.
• Customer-focused mindset with a commitment to service excellence.
• Ability to work independently and as part of a team.
• Understanding and alignment with the organization's core values.

Education/License/Experience Requirements:

• High School Diploma or equivalent education required.
• Valid Driver's License with a good driving record required.
• Factory certifications (Canon, Ricoh) preferred but not required.
• Knowledge of print drivers and basic network communication is helpful.
• Prior field service or technical repair experience is a plus, but not required.

What We Offer:

• Competitive pay.
• Paid holidays, PTO, plus 1 personal holiday.
• Comprehensive benefits package, including medical, dental, and life insurance, as well as short-term disability coverage.
• 401(k) plan with company match.
• Opportunities for career growth and advancement within a growing, family-owned business.