Field Service Technician, Coffee Equipment- Silver Spring, Maryland

The J.M. Smucker Company; Silver Spring (MD); On-site; USD 52,000 - 65,000; Full time

Job summary

The J.M. Smucker Company is seeking a Field Service Technician to service coffee equipment across the Silver Spring area. You will diagnose, install, maintain, and repair machines, ensuring minimal downtime and excellent customer experience.

You will work with our coffee brands like Folgers and Café Bustelo, participate in on-call rotations, and drive a company vehicle. Strong customer service and mechanical aptitude are essential.

Qualifications

• High School Diploma or equivalent.
• Resides within 45 miles of Silver Spring, Maryland.
• Strong customer service skills.
• Self-motivated and able to meet physical requirements (lifting 75 pounds).
• Ability to drive with a valid driver's license and clean driving record.
• Basic computer skills (Microsoft Office).

Responsibilities

• Lead the equipment service business for corporations with your coverage area.
• Learn the ins and outs of coffee machinery and equipment from training teams.
• Provide best-in-class customer service to maximize satisfaction and retention.
• Perform scheduled service on equipment including proactive maintenance, installations, removals, asset management, and emergency service requests.
• Manage equipment inventories including quarterly warehouse checks and parts orders.
• Document procedures including invoices, customer details, quality issues and related activities.

Skills

Customer service

Self-motivated

MS Office

Valid Driver's License

Physical lifting 75 lbs

On-call availability

Education

High School Diploma or equivalent

Job description

Your Opportunity as the Field Service Technician, Coffee Equipment- Silver Spring, Maryland

Bring the comfort of a fresh cup of coffee to hard working health care workers, patients, hotel guests, and many more within your coverage area. Leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment so everyone can enjoy iconic brands like Folgers and Cafe Bustelo.

Location:

Coverage area includes Washington DC, Northern, VA, Central Maryland and surrounding areas.

In this role you will:

• Lead the equipment service business for corporations with your coverage area (shared above).
• Obtain expert knowledge from our training teams to learn the ins and outs of coffee machinery and equipment.
• Provide best-in-class customer service to maximize customer satisfaction and retention.
• Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
• Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.
• Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities.
• Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career!

Minimum Requirements:

• High School Diploma or equivalent
• Resides within 45 miles of Silver Spring, Maryland
• Strong customer service skills
• Self Motivated
• Basic computer skills in Microsoft Office
• Ability to provide a valid driver's license and clean driving record
• Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis
• Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program)

Additional skills and experience that we think would make someone successful in this role:

• Entry level plumbing and electrical experience (Additional training will be provided.)

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We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

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We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.