Field Service Technician, Coffee Equipment- Silver Spring, Maryland

The J.M. Smucker Company; Arlington (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

The J.M. Smucker Company is seeking a Field Service Technician for coffee equipment, covering the Silver Spring, Maryland area and nearby regions. You will service commercial machines, perform installations, maintenance, and ensure minimal downtime so customers can enjoy Folgers and Cafe Bustelo.

You will learn from our training teams, manage inventories, and document service activities. A valid driver's license, ability to lift up to 75 pounds, and willingness to travel are required.

Qualifications

• HS diploma or equivalent required.
• Resides within 45 miles of Silver Spring, MD.
• Strong customer service skills are required.
• Self-motivated with basic computer skills.
• Valid driver's license and clean driving record required.
• Able to lift up to 75 pounds and drive regularly.
• On-call duties included in rotation.
• Entry level plumbing and electrical experience is a plus.

Responsibilities

• Lead the equipment service business for the defined coverage area.
• Learn coffee machinery with our training teams.
• Provide best-in-class customer service to maximize satisfaction.
• Perform scheduled service, maintenance, installations, and emergency service.
• Manage equipment inventories and order parts as needed.
• Document procedures, invoices, and customer information.
• Operate a company vehicle and travel within the coverage area.

Skills

Customer service

Self motivated

Microsoft Office

Driver's license

Clean driving record

Physical capability

On-call availability

Education

High School Diploma or equivalent

Job description

Your Opportunity as the Field Service Technician, Coffee Equipment- Silver Spring, Maryland

Bring the comfort of a fresh cup of coffee to hard working health care workers, patients, hotel guests, and many more within your coverage area. Leverage your technical ability and customer service skills to ensure local businesses have properly working coffee equipment so everyone can enjoy iconic brands like Folgers and Cafe Bustelo.

Location:

Coverage area includes Washington DC, Northern, VA, Central Maryland and surrounding areas.

In this role you will:

• Lead the equipment service business for corporations with your coverage area (shared above).
• Obtain expert knowledge from our training teams to learn the ins and outs of coffee machinery and equipment.
• Provide best-in-class customer service to maximize customer satisfaction and retention.
• Perform scheduled service on equipment including proactive maintenance, installations, machine removals, asset management, and emergency service requests.
• Manage equipment inventories including quarterly warehouse inventory checks and ordering parts as needed.
• Document proper procedures including electronic invoices, customer names and contact information, reported quality issues and other related activities.
• Drive and maintain a state-of-the-art company vehicle, fully equipped with heated seats, large navigation screen, shelving and so much more to ensure you are comfortable and successful in your career!

Minimum Requirements:

• High School Diploma or equivalent
• Resides within 45 miles of Silver Spring, Maryland
• Strong customer service skills
• Self Motivated
• Basic computer skills in Microsoft Office
• Ability to provide a valid driver's license and clean driving record
• Ability to meet physical requirements of the job including lifting up to 75 pounds and driving on a frequent basis
• Ability to work on-call hours at least once a month (on-call duties are covered by a rotational program)

Additional skills and experience that we think would make someone successful in this role:

• Entry level plumbing and electrical experience (Additional training will be provided.)

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We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.