Field Service Technician-Benefits from day 1!

ProMach; Chicago (IL); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where you'll have the chance to enhance your career while making a real impact in the packaging industry. In this dynamic role, you'll provide essential field service expertise, ensuring top-notch performance of high-speed machinery. With opportunities for growth and a supportive environment that values innovation, you'll enjoy a fulfilling career path. The company offers comprehensive benefits from day one, fostering a culture where your ideas are valued and your contributions matter. If you're ready to take your skills to the next level, this is the place for you.

Benefits

Comprehensive Medical/Dental Programs

Life Insurance

Generous Paid Time Off

Retirement Savings Plan with Company Match

Qualifications

• 3+ years in custom machine manufacturing or mechanical repair.
• Excellent knowledge of mechanical/electrical applications.

Responsibilities

• Install, maintain, troubleshoot, and repair machinery at customer sites.
• Train operators on system setup and maintenance.

Skills

Mechanical Repair

Electrical Troubleshooting

Customer Service

Problem Solving

Communication Skills

Education

Associates Degree in Technical Field

6 years related experience

Tools

Allen-Bradley PLC

Microsoft Office (Word, Excel)

Job description

Build Your Career as a Field Service Technician in a Growing Company

At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.

You’ll be challenged and rewarded. Make friends and have fun. Improve our customers’ packaging performance and efficiency every day. Help build the future of packaging automation. We’re proud of that and hope you will be too.

Do we have your attention? Keep reading.

This position contributes to the success of the organization by providing expertise in field service troubleshooting, installations, and repair of our machinery. The position reports to the Customer Service Manager and is located remotely from the Midwest or Northeastern United States.

• Travel to customers’ locations to install, start-up, maintain, troubleshoot and repair high-speed capping and ancillary equipment.
• Train customers’ operators and technicians on set-up, operation, change-over and maintenance of the systems.
• Work with the customer to ensure they have the parts required to expeditiously repair any ongoing issue as well as have adequate stock of spare components.
• Prepare and submit detailed trip reports for the customer and company that identify problem(s) encountered, actions taken to resolve the problem(s), and recommended next steps to fully satisfy the customer’s service need.
• While not traveling to a customer site, the Field Service Technician may be asked to travel to Zalkin in Statham, GA for training, to assist with assembly and testing of new machines, or to participate in customer Factory Acceptance Tests.

Who we’re looking for?

• Associates Degree in related technical field (mechanical and/or electrical) or 6 years related/equivalent experience in the packaging industry.
• 3+ years in custom machine manufacturing or mechanical repair/maintenance.
• Excellent knowledge of mechanical/electrical technical applications, specifically Allen-Bradley PLC’s, servo driven motors and controls, and complex mechanically driven high-speed machinery.
• Ability to read & understand complex engineering designs, including wiring schematics • Good verbal and written communication skills.
• Experience with Microsoft Office products, especially Word and Excel.
• Good interpersonal and organizational skills.
• Good problem-solving skills and independent judgment.
• Able to travel 75% of the time and work overtime as required.
• Ability to work independently, maintain a positive attitude and work well with all levels of management and operators

What’s in it for you?

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Pro Mach, Inc.

We have been named to the Inc. 5,000 list of fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

Zalkin

For more than 80 years, Zalkin has led the global bottling and capping industry with innovations, with efficiency, and with greater control over product quality. Zalkin produces custom-made, high-speed capping machines for beverages, foods, cosmetics, pharmaceuticals, chemicals, and beyond. As part of the ProMach Filling & Capping business line, Zalkin helps our packaging customers protect and grow the reputation and trust of their consumers. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia.

Curious about life at ProMach? Follow us on LinkedIn, Twitter, and Instagram!

More career opportunities to consider!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.