Service Technician, Tactical Response Team

Tesla; Hawthorne (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Service Technician for its Tactical Response Team. This role involves diagnosing and repairing electric vehicles, providing technical support, and engaging in training. With the opportunity to travel across the US and globally, you'll be at the forefront of service excellence. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for personal and team development. Join a dynamic team and make a significant impact in the automotive industry while enjoying competitive pay and comprehensive benefits.

Benefits

Aetna PPO and HSA plans

Family-building and fertility benefits

Dental and vision plans

401(k) with employer match

Company paid life and disability insurance

Employee Assistance Program

Sick and vacation time

Back-up childcare resources

Employee discounts and perks program

Qualifications

• 3-5 years of experience in engineering or dealer shop environment.
• Strong will to become a leader through personal development.

Responsibilities

• Perform diagnosis and repair on electric power train systems.
• Generate field reports and maintain detailed records.
• Provide high-level technical support to technicians.

Skills

Diagnose and repair electric vehicles

Excellent communication skills

Technical training and coaching

Experience in automotive industry

Ability to travel 75% of the time

Education

ASE certifications A1-A8

Certification to repair A/C systems

Tools

Hand power tools

Automotive and electrical test equipment

Job description

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What To Expect

The Tactical Response Team quickly deploys to service centers, End of Line, factory operations, and various locations to handle large backlogs, help with high spikes in workloads, support repair and process improvements, and handle out of standard work in any department at Tesla.

The Tactical Response Technician is a self-starter and motivated individual. We are looking for individuals who excel with a wide variety of technical, process and people development skills. Communication is highly important. Excellent oral and written communication required. A strong will to become a leader through personal development and development of the team.

This position can be based out of anywhere in the US as long as you’re close to a local service center; It does require regular travel across the US and sometimes globally in support of other service centers, engineering teams, end of line and manufacturing factory operations.

What You'll Do

• Perform work in the diagnosis, repair, and service of Tesla electric vehicles just manufactured in our Fremont factory, in the field at service centers, CONUS and OCONUS locations.
• Perform diagnosis, and repair on electric power train systems, electrical systems, steering, suspension and even body work for Tesla Roadster, Model S, X, Y and 3.
• Generate field reports of a technical or operational nature, detailed daily record keeping and reporting.
• Perform other related duties as assigned.
• Operate and maintain a wide variety of hand power tools, shop tools, and automotive and electrical test equipment.
• Provide high-level technical field support to technicians diagnosing, troubleshooting, repairing, and troubleshooting our vehicles.
• Engage in technical training and coaching to the field by providing the latest diagnosis and repair product changes and information.

What You'll Bring

• Able to travel 75% of the time.
• 3 - 5 years of experience in engineering shop and/or dealer shop environment, 5+ years in the automotive industry preferred.
• ASE certifications A1-A8, a plus.
• Hybrid experience a bonus.
• Certification to repair A/C systems and handle refrigerant.
• Valid driver’s license.

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits from day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction.
• Family-building, fertility, adoption and surrogacy benefits.
• Dental (including orthodontic coverage) and vision plans, both with options with a $0 paycheck contribution.
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
• Company paid Basic Life, AD&D, short-term and long-term disability insurance.
• Employee Assistance Program.
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays.
• Back-up childcare and parenting support resources.
• Voluntary benefits including: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
• Weight Loss and Tobacco Cessation Programs.
• Tesla Babies program.
• Commuter benefits.
• Employee discounts and perks program.

Expected Compensation: $28.97 - $42.60/hour + cash and stock awards + benefits.

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employment offer is extended.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities

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