Field Service Technician: Appliance & Tech Repair Pro

LG Electronics; United States; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off

Short-term incentives

Mental health resources

Parental leave

Job summary

LG Electronics in the Greenville, SC area is seeking a Field Service Technician (DMST) to deliver exceptional on-site service for LG appliances, TVs and A/C units. This role requires travel to customer locations, diagnosing issues and performing repairs with a strong focus on quality and customer care.

The ideal candidate has at least 1 year of technical experience, hands-on repair skills, and is able to obtain EPA certification.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers’ locations to perform maintenance and repair of LG’s equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer’s home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Appliance repair

Diagnostic skills

Tools

Diagnostic test equipment

Job description

LG Electronics in the Greenville, SC area is seeking a Field Service Technician (DMST) to deliver exceptional on-site service for LG appliances, TVs and A/C units. This role requires travel to customer locations, diagnosing issues and performing repairs with a strong focus on quality and customer care.

The ideal candidate has at least 1 year of technical experience, hands-on repair skills, and is able to obtain EPA certification.