Field Service Technician

Topcon Positioning Systems (Topcon); Warrendale (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Ongoing technical training

Mentorship opportunities

Career advancement potential

Job summary

Topcon Positioning Systems (Topcon) is seeking a Field Service Technician in Warrendale, United States. This role involves installing and supporting Topcon Machine Control systems on a variety of construction equipment. You'll work directly with contractors, providing both technical support and solutions on-site.

The ideal candidate should possess strong mechanical aptitude, decent communication skills, and a willingness to travel as needed. Opportunities for growth and advancement in this respected position are available within the organization.

Qualifications

• Comfort troubleshooting electro-mechanical, hydraulic, and electronic systems.
• Experience with heavy equipment or construction machinery.
• Willingness to travel as needed.

Responsibilities

• Install and service Topcon Machine Control systems on various machinery.
• Troubleshoot complex hardware and software systems.
• Provide technical support for customers and sales teams.

Skills

Mechanical aptitude

Troubleshooting proficiency

Strong communication skills

Intermediate computer skills

Customer service mindset

Education

High school diploma or trade school

Job description

Role Overview

As a Field Service Technician, you’ll be the trusted technical expert working directly with contractors and equipment operators to install, support, and optimize cutting‑edge Topcon Machine Control systems. Your office is the jobsite, alongside customers who rely on your expertise to keep projects moving.

Responsibilities

What You’ll Do

• Install and service Topcon Machine Control systems on dozers, motor graders, excavators, skid steers, compactors, pavers, and curb machines.
• Troubleshoot complex hardware, software, hydraulic, and electronic systems to improve machine accuracy and performance.
• Research and diagnose technical issues to identify effective solutions.
• Provide pre‑ and post‑sale technical support for customers and sales teams via on‑site visits, phone, e‑mail, and remote support tools.
• Represent the company professionally at customer job sites and build long‑term relationships.
• Work outdoors in varied conditions: rain, heat, and cold are part of the job.

Qualifications

What We’re Looking For

• Strong mechanical and technical aptitude; comfort troubleshooting electro‑mechanical, hydraulic, and electronic systems.
• Customer‑first mindset with strong communication skills.
• Quick learner who enjoys mastering new technology.
• Intermediate computer skills (software navigation, diagnostics, documentation).
• Physically capable of climbing onto large equipment and lifting up to 75 pounds.
• Willingness to travel as needed (travel fluctuates based on business demands).
• Valid driver’s license with a clean driving record.
• High school diploma or trade school preferred.
• Field experience or prior work with heavy equipment, construction machinery, automotive, diesel, electrical, or mechanical systems.
• Experience with machine control installations is a plus, but not required.
• Willingness and aptitude to learn heavy equipment operation and advanced technology.

Growth & Career Development

This isn’t a “dead‑end” technician role. We invest in your development with ongoing technical training, exposure to advanced construction technology, paid training and mentorship, and opportunities to advance into senior technician, trainer, or sales engineering roles. This respected position is within a growing construction retail organization.

Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.