Field Service Technician

WOW!; Wando (SC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Quarterly bonuses

Certifications

Medical insurance

Dental insurance

Vision insurance

401k with company match

PTO & paid holidays

Tuition reimbursement

Company vehicle

Gas card

Tools provided

Uniform and PPE

Career pathing

Broadband discounts

Job summary

WOW! is hiring a Field Service Technician to join our Field Operations in South Carolina. You will connect customers to phone, internet, or video services, install wiring, test equipment, and ensure quality signals while maintaining professional customer interactions.

Expect a busy field role with a company that values respect, integrity, and accountability, plus a strong benefits package and opportunities for career advancement.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Ability to troubleshoot and resolve technical issues safely.

Responsibilities

• Perform new connects, reconnects, upgrades, downgrades and service changes.
• Install and relocate outlets, wiring, and equipment.
• Train customers on proper use of equipment and services.
• Troubleshoot and repair from tap to consumer device and ensure signal quality.

Skills

Customer service

Troubleshooting

Electrical safety

Education

High school diploma or equivalent

Tools

Signal level meter

Volt-Ohm meter

Spectrum analyzers

Job description

WOW! is currently hiring a Field Service Technician!From keeping our facilities running smoothly to working in assigned neighborhoods each day, our Field Operations teams work with their hands to connect our customers to the people and entertainment that matters most to them. Working in Field Services with WOW! allows you all the benefits of working in a great company, without being stuck behind a desk.How can we get you excited to join a company that has won the “Best Places to Work Nationally Award”?Let us tell you about the perks!Be a part of a company whose core values are respect, integrity, spirit of service, and accountability!Pay Range: $18.00-$24.00/hr. (Based on experience)Quarterly bonuses based on incentive program!Receive nationally recognized certifications which upon completion boosts your pay!Medical, dental, and vision insurance401k with a company match, PTO, paid holidays, FlexPay, and tuition reimbursement.Receive a company vehicle, gas card, tools, professional uniform, and PPE!Defined career pathing opportunities including Lead, Supervisor, Manager, and Director.Significant discounts on broadband packages for employees residing in our service areas.What you’ll be doing:Essential duties and responsibilities include but are not limited to those listed below:Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service, for phone, internet or video servicesInstall and relocate outletsInstall or remove converters and cable modemsInstall interior and exterior wiringConnect peripheral equipmentTrain customers on proper use of equipmentMonitor, repair and record system, drop, and in-house leakageAssure proper signal levels and picture qualityIdentify causes of picture and/or signal degradationTroubleshoot from consumer device to tapTroubleshoot, repair and replace components from tap to consumer deviceAssure system security by terminating unused ports and tag drops and locking pedestalsTake voltage measurementsUnderstand/apply FCC and NESC technical standardsIdentify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)Provide superior customer service & maintain professional appearance/behavior at all timesComplete all tasks to WOW! quality standardsMaintain excellent attendanceResponsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenanceReplaces defective/damaged tap plates and installs new tapsTests, maintains, splices, repairs and replaces coax cable.Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compares findings with documentation.Performs network troubleshooting including ping test, trace routes and speed test.Other duties as assigned - which may include training other employeesAll YOU need is:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Position requires a high school diploma or equivalent.Able to interact with customers to present technical information to a non-technical audienceAble to work independentlyAble to accurately measure distances using tapes and other measuring devicesAble to use assigned test equipment including but not limited to signal level meter (SLM) and volt OHM meter.Able to accurately maintain records, logs, reports, work orders, etc.Able to operate handheld Field Service Tool applicationAble to handle escalations and time-critical issuesAble to read street mapsAble to work flexible hours as required, including evenings, weekends and on-call shiftsMust have a valid driver’s license and good driving recordPhysical Demands/Working Conditions:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to work while standing most of the time and walk or work over all types of terrain, in all types of weatherAbility to carry tools and equipmentAbility to work in tight spaces while bending, twisting and reachingAbility to carry, climb and operate extension ladder (approx. 28’ & 75lbs)Ability to differentiate between different sizes and colors of wiresAbility to perform work in elevated places (i.e., roofs and utility poles)Ability to use drills, hammers, wrenches, screwdrivers and other hand toolsAbility to work with small componentsAbility to use close vision, peripheral vision and adjust focusAbility to work in poorly vented areas such as attics, in extreme temperaturesAbility to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and graspAbility to lift up to 90 poundsPhysically able to use computer equipment and test equipmentAbility to work in environments that may contain dust, dirt, noise, insects and cleaning solutionsAbility to work safely near power lines and electrical equipmentAbility to drive Company vehicles in a safe mannerMust be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.Wondering if you should apply?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but don’t check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran