Field Service Technician

WOW!; Augusta (GA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Tools provided

Uniforms & PPE

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid time off

Paid holidays

Tuition reimbursement

Discounts on WOW broadband

Job summary

WOW! is hiring a Field Service Technician to install, troubleshoot, repair, and maintain WOW! services while delivering an exceptional customer experience. You will work with internet, video, and phone services, run wiring, and service customer equipment in diverse settings.

The role requires strong troubleshooting skills, a valid driver's license, and the ability to work evenings or weekends. A company vehicle, tools, PPE, and comprehensive benefits are provided to support your career growth.

Qualifications

• High school diploma or equivalent
• Valid driver's license with a good driving record
• Ability to work independently and manage time effectively
• Strong troubleshooting and problem-solving skills
• Ability to explain technical information to non-technical customers
• Ability to operate handheld technology and field service applications
• Ability to read maps and navigate service areas
• Flexibility to work evenings, weekends, and on-call shifts as needed
• Experience using testing equipment such as Signal Level Meters
• Experience using Volt-Ohm Meters

Responsibilities

• Installing, upgrading, reconnecting, disconnecting, and modifying internet, video, and phone services
• Installing and relocating outlets, converters, modems, and customer equipment
• Running interior and exterior wiring
• Diagnosing signal, picture quality, and connectivity issues
• Troubleshooting from the customer device all the way to the network tap
• Repairing and replacing network components and coaxial cable
• Performing speed tests, ping tests, trace routes, and network diagnostics
• Training customers on the proper use of equipment and services
• Ensuring compliance with FCC, NESC, OSHA, and WOW! standards
• Maintaining company vehicles, tools, and equipment
• Completing work orders and documentation accurately
• Delivering outstanding customer service at every interaction

Tools

Signal Level Meters

Volt-Ohm Meters

Job description

WOW is Hiring a Field Service Technician!As a Field Service Technician , you'll play a critical role in connecting our customers to the services they rely on every day, from high-speed internet and video services to phone connectivity. You'll work independently, develop valuable technical skills, and build a rewarding career with a company recognized as one of the nation's Best Places to Work.Why You'll Love Working at WOW!Competitive Pay & Incentives$18.00-$24.00 per hour (based on experience)Quarterly bonus opportunitiesNationally recognized certifications that can increase your earning potentialEverything You Need to SucceedCompany vehicleGas cardTools and equipment providedProfessional uniforms and PPEOutstanding BenefitsMedical, dental, and vision insurance401(k) with company matchPaid time off and paid holidaysFlexPayTuition reimbursementSignificant employee discounts on WOW! broadband services (where available)What You'll DoAs a Field Service Technician, you'll install, troubleshoot, repair, and maintain WOW! services while delivering an exceptional customer experience.Daily Responsibilities Include:Installing, upgrading, reconnecting, disconnecting, and modifying internet, video, and phone servicesInstalling and relocating outlets, converters, modems, and customer equipmentRunning interior and exterior wiringDiagnosing signal, picture quality, and connectivity issuesTroubleshooting from the customer device all the way to the network tapRepairing and replacing network components and coaxial cablePerforming speed tests, ping tests, trace routes, and network diagnosticsTraining customers on the proper use of equipment and servicesEnsuring compliance with FCC, NESC, OSHA, and WOW! standardsMaintaining company vehicles, tools, and equipmentCompleting work orders and documentation accuratelyDelivering outstanding customer service at every interactionWhat You'll NeedHigh school diploma or equivalentValid driver's license with a good driving recordAbility to work independently and manage time effectivelyStrong troubleshooting and problem-solving skillsAbility to explain technical information to non-technical customersAbility to operate handheld technology and field service applicationsAbility to read maps and navigate service areasFlexibility to work evenings, weekends, and on-call shifts as neededTechnical SkillsExperience using testing equipment such as:Signal Level Meters (SLM)Volt-OHM MetersAbility to maintain accurate records, work orders, and service documentationPhysical RequirementsThis position is active, hands-on, and performed in a variety of indoor and outdoor environments.Candidates must be able to:Work outdoors in all weather conditionsLift and carry up to 90 poundsCarry and safely operate extension ladders (up to approximately 28 feet and 75 pounds)Work at heights, including rooftops and utility polesWork in confined spaces such as attics and crawl spacesBend, kneel, crouch, crawl, climb, reach, push, pull, and grasp regularlyDistinguish between wire colors and sizesSafely operate company vehicles and work near electrical equipment and power linesReady to Build Your Career with WOW?If you're looking for a rewarding career where every day is different, your work makes an impact, and your growth is supported, we'd love to hear from you.Apply today and start connecting communities with WOW!All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran