Field Technician

Compucom Staffing; Tucson (AZ); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

CompucomStaffing is seeking a Field Technician to support customers in Tucson, AZ. You will diagnose and repair IT equipment, install hardware and software, and ensure network connectivity.

The role requires clear communication with customers and internal teams, with occasional travel within the service area. Responsibilities include maintaining documentation, providing on-site and remote support, and following safety and SLA guidelines.

Qualifications

• Experience diagnosing and repairing IT equipment including printers, plotters, and POS systems.
• Basic networking concepts and connectivity troubleshooting.
• Strong communication with customers and documentation of issues.

Responsibilities

• Diagnose, troubleshoot, repair, install, and maintain printers, plotters, kiosks, POS systems, computers, peripherals, and IT equipment.
• Configure and troubleshoot network devices and connectivity, including routers and switches.
• Provide on-site and remote technical support and maintain service records with accuracy.

Skills

Printer repair

LAN basics

Troubleshooting

Customer service

Electrical safety

Equipment installation

Job description

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

We are currently seeking a qualified Field Technician to provide support in Tucson, AZ.

Duties And Responsibilities

• Diagnose, troubleshoot, repair, install, and maintain printers, wide-format printers, plotters, kiosks, POS systems, computers, peripherals, and other IT equipment
• Troubleshoot hardware, software, network connectivity, and system-related issues
• Install, configure, and maintain computer hardware, peripherals, software, and related applications
• Configure and troubleshoot network devices and connectivity, including routers, switches, cabling, and internet connections
• Perform basic cable installation, cable management, repair, and testing as required
• Diagnose connectivity issues by verifying cable connections, power, network equipment, and device configurations
• Re-terminate and repair network cables according to applicable wiring standards
• Use cable testers and other diagnostic tools to identify cable faults and connectivity issues
• Perform routine and preventive maintenance to optimize equipment performance and reliability
• Provide technical assistance and professional customer support onsite and remotely when required
• Clearly communicate technical issues, resolutions, and next steps with customers and internal support teams
• Obtain customer confirmation that the issue has been resolved before completing the service call
• Maintain a clean and organized work area during and after service activities
• Maintain accurate service records, case notes, inventory records, and other required documentation
• Track and manage IT assets, equipment, parts, and inventory
• Independently order, track, and manage replacement parts to support contractual service-level requirements
• Coordinate with Level II, Level III, Lead Technicians, project teams, and remote support resources as needed
• Support equipment installations, technology deployments, infrastructure projects, and other field service initiatives
• Provide basic training and guidance to customers on new or existing technologies when required
• Schedule and perform preventive or quarterly maintenance activities according to customer requirements
• Support scheduled after-hours or overnight maintenance activities when required by the customer
• Follow all company, customer, safety, security, and service procedures
• Complete assigned work within established SLA, quality, and customer service requirements

Skills And Qualifications

• Strong knowledge of computer hardware, software, peripherals, and common IT systems
• Experience troubleshooting and repairing laser printers, wide-format printers, plotters, or similar electromechanical equipment
• Experience with POS systems, kiosks, network equipment, or other specialized technology is a plus
• Knowledge of basic networking concepts, including routers, switches, IP connectivity, and network troubleshooting
• Experience with cable management, installation, repair, termination, and testing is a plus
• Strong troubleshooting, diagnostic, and problem-solving skills
• Electromechanical experience is a plus
• Ability to configure hardware and complete required software and application setups
• Strong communication skills with excellent attention to detail
• Excellent customer service skills and the ability to interact professionally with customers
• Ability to manage multiple tasks, prioritize issues, and work independently with minimal supervision
• Ability to accurately document work performed, parts used, troubleshooting steps, and resolution details
• Ability to collaborate effectively with other technicians, support teams, and customer representatives
• Ability to use common hand and power tools, including a drill and tape measure
• Ability and willingness to use a ladder with approximately 10-foot reach
• Ability to lift and move equipment weighing up to 50 lbs
• Willingness to travel throughout the assigned geographic service area and work at customer locations
• Willingness to provide occasional after-hours, overnight, weekend, or scheduled maintenance support as required

Wage Range

The rate for this position is between $16.50 - $22.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

W2 only, no Corp to Corp.

Equal Employment Opportunity:

CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.