Field Service Technician

Diebold Nixdorf, Incorporated; Fort Collins (CO); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Health Insurance

401(k) Savings Plan

Paid Time Off

Life Insurance

Job summary

Diebold Nixdorf, Incorporated is seeking a Field Service professional to install, debug, and maintain product hardware and software at customer sites. You will perform preventive maintenance, hardware repairs, and software configuration while ensuring customer satisfaction and proper operation of all systems.

The role requires 2-4 years in Field Service, a valid driver’s license, and strong communication skills.

Qualifications

• Education or equivalent work experience required.
• Minimum of 2-4 years of relevant Field Service experience.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies the fleet requirements.

Responsibilities

• Installs, debugs and provides technical maintenance for product and component hardware and software on customer premises.
• Performs incident handling, preventive maintenance and IMAC/R duties.
• Performs hardware repairs on a component level and configures software.
• Provides training to customers on usage and operation of installed hardware and software.
• Maintains documentation and communicates status and progress to the dispatch function.

Skills

Field Service

Customer Service

Technical Maintenance

Troubleshooting

Education

Education or equivalent

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Installs, debugs and provides technical maintenance for ATMs, retail and other equipment within an assigned customer and / or product area.
• Performs all incident handling, preventive maintenance, IMAC / R and customer training duties as follows: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Also performs the following: Process Tasks: Receives incident briefing sand orders from the dispatch function.
• Updates the dispatch function on all unforeseen issues.
• Provides detailed briefings on all performed activities.
• Proactively informs customers about status, progress and outcomes.
• Continuous Process Improvement: Observes technical or process problems, informing manager / other relevant personnel and offering improvement recommendations.
• Actively uses corporate tools and processes for knowledge sharing and information gathering.

Required Qualifications

• Education or equivalent work experience required.
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.

The annual base salary range for this position is21.00to25.00.

Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• Critical illness, Accident, and Hospital Indemnity Insurance
• 401(k) Savings Plan
• Health Savings Account
• Leave of Absence Benefits
• Paid Time Off

The application window is expected to close August 5 2026 .