Field Service Technician

Diebold Inc.; Des Moines (IA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Diebold Nixdorf in Des Moines, IA, is seeking a technician to install, debug, and maintain product hardware and software on customer premises, ensuring optimal operation and satisfaction.

The role covers scheduled inspections, minor repairs, and clear communication with customers to confirm functionality and service quality.

Qualifications

• Installs, debugs and provides technical maintenance for product hardware and software on customer premises.
• Schedules services, completes all required paperwork and coordinates with customers to ensure understanding of product functionality and service delivery.

Responsibilities

• Installs, debugs, and maintains product hardware and software on customer premises.
• Schedules services, completes paperwork, and ensures customer satisfaction with service delivery.

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the global bank and shop in thishyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.