Field Service Technician

Innio; Sacramento (CA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Innio is seeking a mechanical technician in Sacramento, California. The successful candidate will perform preventative maintenance and repairs on engines, ideally Jenbacher engines, while providing exceptional customer service. Strong mechanical skills with a background in automotive and heavy equipment are essential.

This role requires effective troubleshooting abilities and the willingness to work in shifts. A positive team player attitude and willingness to communicate with clients are crucial for success in this position.

Qualifications

• 7+ years of experience in a technical role or extensive experience in issue resolution.
• Experience working with electrical or mechanical systems.
• Willingness to work in shift model and on call.

Responsibilities

• Perform preventative maintenance on mechanical equipment.
• Troubleshoot and repair engines effectively.
• Read and interpret safety documents and engineering schematics.

Skills

Mechanical experience

Strong customer service mindset

Communication skills

Troubleshooting and repairs

Strong work ethic

Tools

Diagnostic equipment

Hand tools

Power tools

Job description

Essential Responsibilities

• Must have prior mechanical experience such as automotive, power generation, heavy equipment or diesel engines.
• Perform preventative maintenance (oil change, valve adjustment, lube and check equipment)
• Experienced using tools (including diagnostic equipment, hand tools, and power tools)
• Ability to read, interpret safety documents, schematics and other mechanical diagrams
• Experienced in troubleshooting and repairs of an engine.
• The ability to work well as part of a team.
• Willing to work in non-climate-controlled conditions.
• Ability to travel incl. overnight travel.
• Strong computer skills including Microsoft Word, Excel, Outlook
• Must have a positive attitude, strong work ethic and desire to succeed.
• Must be able to communicate via telephone & email

Qualification Requirements

• Strong customer service mindset and strong skills to drive, support,
• Empower and inspire the Service teams and Customers +7 years’ experience in a technical role or
• extensive years of experience with issue resolution exposure within (Field-)
• Service on engines (ideally INNIO Jenbacher engines) Technical attitude, complemented by strong business acumen including basic IT skills
• Willingness to work in shift model (depending) and on call
• Experience working with electrical or mechanical systems
• Fluency in English a must
• Good interpersonal skills

Job Specific Knowledge

• Strong communication skills…experienced in customer communications.
• Boundaryless and multi-culture working mindset and team player.
• Able to work efficiently without direct supervision.

Preferred

• Multi-working experience with Jenbacher gas engines in the field, operational & commissioning, all engine types.
• Jenbacher training certifications: FTB, FTA, CT1, CT2, MR6
• Mechanical RCA research and analysis exposure
• Previous field experience a bonus