Field Service Technician

INNIO Group; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

INNIO Group in the United States is seeking a maintenance technician with strong mechanical experience in automotive, power generation, heavy equipment, or diesel engines to perform preventative maintenance and troubleshooting.

The role requires teamwork, reading diagrams, and basic computer skills; travel including overnight stays is expected. On-site work in non-climate-controlled conditions with a focus on safety and reliability.

Qualifications

• Strong customer service mindset and ability to drive and support service teams.
• Experience in technical issue resolution and field service support.
• Fluency in English and strong interpersonal skills.

Responsibilities

• Must have prior mechanical experience such as automotive, power generation, heavy equipment or diesel engines.
• Perform preventative maintenance (oil changes, valve adjustments, lubrication, and equipment checks).
• Experience using diagnostic tools, hand tools, and power tools.
• Read and interpret safety documents, schematics and other mechanical diagrams.
• Troubleshoot and repair engines; work well as part of a team.
• Willing to work in non-climate-controlled conditions; travel including overnight travel.

Skills

Customer service

Teamwork

Communication skills

Mechanical troubleshooting

Tools

Microsoft Word

Excel

Outlook

Job description

• Must have prior mechanical experience such as automotive, power generation, heavy equipment or diesel engines.
• Perform preventative maintenance (oil change, valve adjustment, lube and check equipment)
• Experienced using tools (including diagnostic equipment, hand tools, and power tools)
• Ability to read, interpret safety documents, schematics and other mechanical diagrams
• Experienced in troubleshooting and repairs of an engine.
• The ability to work well as part of a team.
• Willing to work in non-climate-controlled conditions.
• Ability to travel incl. overnight travel.
• Must have a positive attitude, strong work ethic and desire to succeed.
• Must be able to communicate via telephone & email

Essential Responsibilities

• Must have prior mechanical experience such as automotive, power generation, heavy equipment or diesel engines.
• Perform preventative maintenance (oil change, valve adjustment, lube and check equipment)
• Experienced using tools (including diagnostic equipment, hand tools, and power tools)
• Ability to read, interpret safety documents, schematics and other mechanical diagrams
• Experienced in troubleshooting and repairs of an engine.
• The ability to work well as part of a team.
• Willing to work in non-climate-controlled conditions.
• Ability to travel incl. overnight travel.
• Strong computer skills including Microsoft Word, Excel, Outlook
• Must have a positive attitude, strong work ethic and desire to succeed.
• Must be able to communicate via telephone & email

Qualification Requirements

• Strong customer service mindset and strong skills to drive, support,
• Empower and inspire the Service teams and Customers +7 years’ experience in a technical role or
• extensive years of experience with issue resolution exposure within (Field-)
• Service on engines (ideally INNIO Jenbacher engines) Technical attitude, complemented by strong business acumen including basic IT skills
• Willingness to work in shift model (depending) and on call
• Experience working with electrical or mechanical systems
• Fluency in English a must
• Good interpersonal skills

Job Specific Knowledge

• Strong communication skills…experienced in customer communications.
• Boundaryless and multi-culture working mindset and team player.
• Able to work efficiently without direct supervision.

Preferred

• Multi-working experience with Jenbacher gas engines in the field, operational & commissioning, all engine types.
• Jenbacher training certifications: FTB, FTA, CT1, CT2, MR6
• Mechanical RCA research and analysis exposure
• Previous field experience a bonus