Field Technician - EPG

Thompson Tractor Company; Pensacola (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

Thompson Tractor Company in Pensacola, FL seeks a Field Service Technician to service and repair diesel and gas engines, electric power generators, and transfer switches at customer sites and in the field. You will work independently or with a team, progressing through a technician training program with classroom and e-learning modules.

The role emphasizes initiative, customer service, and finding efficient solutions, with on-the-job training and opportunities to advance based on attitude,

Qualifications

• 1–3 years of mechanical repair experience.
• Proficiency in written communication.
• Strong technical and mechanical skills.
• Customer service orientation.
• Proficient in Microsoft Office.
• Comfort with computers and general IT.
• Troubleshooting abilities.
• Parts identification skills.

Responsibilities

• Plans and performs minor repairs using correct tools and procedures.
• Orders and return parts for assigned jobs in timely manner.
• Ability to perform tasks on basic components: engine, hydraulic, transmission, and electrical: remove, install, disassemble, reassemble, minor adjustments.
• Perform Preventive Maintenance per factory guidelines.
• Demonstrates proper use of service information systems.
• Works as helper in field service with experienced Technician as required.
• Adheres to and follows all safety standards and procedures.
• Works independently in the field as required.

Skills

Written Communication

Technical

Mechanical

Customer Service

Microsoft Office

Computer

Troubleshooting

Parts Identification

Education

High School or Equivalent or better

Job description

The Field Service Technician is responsible for performing jobs involving servicing and repair of equipment, working both independently and on a team in various field locations. Examples of the types of machinery that the candidate must be able to evaluate and repair diesel engines, gas engines, electric power generators and transfer switches. Extensive on the job training, classroom instruction, and e-learning must be successfully completed to remain in the technician training program. They will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. They will advance in Classification as attitude, skill level, and job performance allows.

Essential Responsibilities & Expectations

• Plans and performs minor repairs using correct tools and procedures
• Orders and return parts for assigned jobs in timely manner
• Ability to perform the following tasks on basic components in work area including engine, hydraulic, transmission, and electrical components: remove and install; disassemble and reassemble; perform minor adjustments
• Ability to perform Preventive Maintenance service according to factory guidelines
• Demonstrates proper use of service information systems
• Works as helper in field service with experienced Technician as required
• Adheres to and follows all applicable and required safety standards and procedures
• Works independently in the field as required

Experience

Required

• A minimum of one (1) year – three (3) years’ work experience involving mechanical repairs, or a combination of relevant experience and equivalent technical education is required.
• Experience using personal computers and basic typing skills are required.

Education

Required

• High School or Equivalent or better

Skills

Required

• Written Communication
• Technical
• Mechanical
• Customer Service
• Microsoft Office
• Computer
• Troubleshooting
• Parts Identification

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.