Field Service Technician

Woodtech Machines; Richmond (VA); Hybrid; USD 42,000 - 70,000; Full time

Job summary

Woodtech Machines is seeking a Field Service Technician in Richmond, VA to install, commission, maintain, and repair heavy-duty automation systems at customer sites and within the local facility. You will troubleshoot mechanical, electrical, and control issues, perform preventive maintenance, and train customers on safe operation.

This hybrid role requires regional travel and strong documentation and safety practices.

Qualifications

• High school diploma or GED required; technical certificate or associate degree preferred.
• Prior field service or maintenance experience in manufacturing or automation is highly beneficial.
• Willingness to travel to customer sites within the region.

Responsibilities

• Install, commission, maintain, and repair heavy-duty automation systems at customer sites.
• Troubleshoot mechanical, electrical, and control issues; perform preventive maintenance.
• Document service activities clearly and timely; write service reports and update records.
• Train customers on safe and effective equipment operation.
• Provide remote technical support when appropriate.
• Travel within the region to support installations and maintenance.

Skills

Mechanical aptitude

Electrical systems knowledge

PLC drawing literacy

Diagnostic tools usage

Documentation and communication

Independent field work

Safety standards adherence

HS diploma / GED

Field service experience

Driver’s license

Travel to client sites

Education

HS diploma or GED

Technical certificate or associate degree

Job description

Company Description Woodtech Machines is a vertically integrated, full-service manufacturing solutions provider specializing in heavy-duty automation systems and industrial machinery. The company handles design, production, and support, giving customers end-to-end solutions for complex manufacturing needs. Team members work closely with engineering and operations to deliver robust, reliable equipment that improves productivity and efficiency. Woodtech Machines offers opportunities to work with advanced technology in a dynamic, hands-on environment focused on quality and continuous improvement.

Role Description This is a full-time hybrid Field Service Technician role based in Richmond, VA, with some work-from-home flexibility for administrative and remote support tasks. The Field Service Technician will install, commission, maintain, and repair heavy-duty automation systems and machines at customer sites and within the local facility. Daily responsibilities include troubleshooting mechanical, electrical, and control issues, performing preventive maintenance, and documenting service activities in a clear, timely manner. The role involves collaborating with engineering and production teams, training customers on safe and effective equipment operation, and providing remote technical support when appropriate. Travel within the region is required to support customer installations, emergency service calls, and scheduled maintenance.

Qualifications

• Strong mechanical aptitude with experience in industrial machinery, automation systems, or related equipment service.
• Working knowledge of electrical systems, control panels, and basic PLC interfaces; ability to read technical drawings and schematics.
• Proficiency in using diagnostic tools, hand and power tools, and test equipment for troubleshooting and repairs.
• Solid documentation and communication skills for writing service reports, updating maintenance records, and communicating with customers and internal teams.
• Ability to work independently in the field, manage time effectively, and adapt to changing service priorities.
• Commitment to safety standards and best practices in industrial environments.
• High school diploma or GED required; technical certificate or associate degree in a mechanical, electrical, or industrial discipline is preferred.
• Prior field service or maintenance experience in manufacturing or automation is highly beneficial.
• Valid driver’s license and ability to travel to customer sites as needed.