Field Service Technician

All World Machinery Supply; Village of Spencerport (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

All World Machinery Supply is seeking a Field Service Technician to ensure customer equipment runs safely and reliably by diagnosing issues, completing repairs, and restoring performance in the field. You will travel to customer sites, inspect equipment, and perform repairs while documenting findings and recommendations.

Strong communication with customers and teammates is essential for keeping timelines and priorities aligned.

Qualifications

• Strong mechanical aptitude and hands-on troubleshooting ability.
• Clear, professional communication with customers and teammates.
• Ability to work independently, manage time, and adapt to varied environments.
• Attention to detail and a proactive, learn-it mindset.

Responsibilities

• Travel to customer sites to inspect, troubleshoot, and repair machinery
• Document findings, service actions, and recommended next steps
• Communicate clearly with customers on status, timelines, and preventive care
• Coordinate with internal teams for parts, technical guidance, and follow-up

Skills

Mechanical aptitude

Troubleshooting

Communication

Independent work

Time management

Adaptability

Attention to detail

Proactive learning

Job description

Who We Are

All World is your one-stop shop solutions provider for aftermarket machine tool spare parts, services, repairs, and custom-engineered applications. Our mission is to empower today's manufacturing customer with solutions that fit their personalized needs and budget. Our growth-oriented company operates on six primary values to create maximum results in the workplace: support, transparency, respect, innovation, dependability, and efficiency.

Role Summary

As a Field Service Technician, you’ll ensure customer equipment runs safely and reliably by diagnosing issues, completing repairs, and restoring performance in the field. Key responsibilities include:

Responsibilities

• Travel to customer sites to inspect, troubleshoot, and repair machinery


• Document findings, service actions, and recommended next steps


• Communicate clearly with customers on status, timelines, and preventive care


• Coordinate with internal teams for parts, technical guidance, and follow-up

Required Qualifications/skills

• Strong mechanical aptitude and hands-on troubleshooting ability


• Clear, professional communication with customers and teammates


• Ability to work independently, manage time, and adapt to varied environments


• Attention to detail and a proactive, learn-it mindset

A Typical Day

Your day begins by reviewing incoming service requests, confirming site details, and mapping an efficient travel plan. On location, you’ll walk the floor with the customer, gather symptoms, and methodically narrow down root causes. Between visits, you’ll provide concise updates, note what was completed, and outline practical maintenance suggestions. As you ramp up, you’ll lean on structured product and process training so you can navigate different shops and machine types with confidence and consistency.

Benefits Package

We offer a comprehensive benefits package that includes Medical, Dental, and Vision coverage, plus a 401(k). You’ll also have Life Insurance, a Health Savings Account (HSA), and a Flexible Spending Account (FSA) to support your needs. Paid Time Off is provided, along with a competitive salary.