Field Service Technician – Customer Service

Premier Tech; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, vision, and dental insurance plans

401(K) retirement plan with company match

Skills development through University of Premier Tech

Job summary

Premier Tech is looking for a Field Service Technician in Cincinnati, OH. This role involves optimizing industrial automation equipment for clients, requiring extensive knowledge in electromechanical systems and a minimum of 75% travel. Candidates must have proven experience in similar positions, an associate degree in a related field, and strong communication and consultative selling skills. The job offers health insurance, retirement plans, and skills development opportunities.

Qualifications

• Proven experience with electromechanical, pneumatic or hydraulic equipment.
• Ability to upload and download PLCs.
• High safety proficiency required.

Responsibilities

• Manage uptime by addressing customer challenges.
• Provide training and technical support to customers.
• Report daily activity and manage travel efficiently.

Skills

Field service technician experience

Consultative selling skills

Communication skills

Ability to interpret schematics

Education

Associate degree in mechanical, electrical, or automation

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Field Service Technician – Customer Service

Sales, service and client experience

Step into the role of a Field Service Technician and become the driving force behind optimizing industrial automation and packaging equipment. You'll not only take charge of servicing, maintaining, and upgrading cutting‑edge systems but also act as a trusted advisor, empowering customers to achieve their manufacturing and corporate ambitions. From audits and safety plans to retrofits and training recommendations, you’ll deliver innovative, integrated solutions that elevate performance and productivity. If you thrive on solving complex challenges and creating lasting customer impact, this role is your opportunity to shine!

• Thanks to our team’s flexible and agile approach, this role can be performed remotely and involves regular travel to our customer sites

Your future team

At PremierTech Systems and Automation, we enhance our clients’ manufacturing facility efficiency by integrating innovative and high‑value systems leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products.

What we offer

• Health, vision, and dental insurance plans - available day one
• Short-Term & Long-Term Disability
• Life insurance
• Health savings and flexible spending accounts
• Team member and family assistance program
• 401(K) retirement plan with company match
• Skills development through University of Premier Tech platform

Your future role

• Manage uptime by proactively identify and address customers’ challenges
• Advise and train customers on the equipment
• Understand and integrate customer operations and management needs into clear actions and recommendations
• Facilitate a harmonious relationship with customers and team members across functions
• Report daily on activity, book travels, and report timesheet and expenses in timely manner
• Provide technical phone support for troubleshooting and supporting colleagues
• Maintain availability for communication with management and customer
• Promote services, parts, retrofits and training recommendations to customers in line with helping them reach their objectives
• Audit equipment and provide recommendations to optimize uptime
• Test equipment to make sure it meets safety regulations
• Promote health and safety to mitigate risks and safety issues
• Adapt to a changing travel and work schedule — a minimum of 75% travel is expected
• Work up to 12 hours per day, possibly nights and weekends as per customer request

Technical skills

• Mechatronic and electro‑mechanic
• Robotics — FANUC or similar preferred
• Controls — VFD, PLCs, HMI, Allen Bradley or similar
• Electrical — high and low voltage
• Mechanical

Required skills

• Proven work experience as a field service technician with electromechanical, pneumatic or hydraulic equipment
• Associate degree with emphasis in mechanical, electrical or automation
• Ability to interpret electrical, mechanical, pneumatic schematics
• PLC troubleshooting experience, i.e., the ability to upload and download
• High safety proficiency
• Consultative selling skills
• Great communication and training skills
• Proficiency in Microsoft Word, Excel, Outlook
• Ability to climb a ladder and lift a minimum of 50 lb weight
• Valid US passport and up-to-date state driver’s license
• US citizen to access some customer locations; no criminal convictions to inhibit international travel
• Service of packaging machinery — an asset