Field Service Technician

gfs; Reynoldsburg (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Weekly pay

Incentive program

Medical/Dental/Vision

401k match

Profit sharing

Company van

Training

Company card

Tools provided

Phone reimbursement

Uniform allowance

Job summary

Gordon Food Service is seeking a Field Service professional in Reynoldsburg, OH to install, service and repair cafe equipment for diverse clients. You will perform preventive maintenance and respond to field issues to ensure high uptime.

The role emphasizes customer relations, adherence to manuals, and safe operation of machines, with a focus on reliability and service quality.

Qualifications

• Two years of customer service or equipment repair experience.
• Ability to interpret maintenance manuals, schematics, and wiring diagrams.
• Capable of heavy lifting and physical job requirements.
• Valid driver's license and clean driving record; background checks required.
• Must be 18 years or older and able to pass drug screening.

Responsibilities

• Install, preventively maintain and repair coffee, juice, dishwashers and dispensing machines for diverse customers.
• Provide exceptional customer service and maintain strong customer relations.
• Follow manuals and safety protocols; perform measurements of performance and report issues.

Skills

Customer service

Equipment repair

Reading schematics

Valid driver's license

Education

High school diploma or equivalent

Tools

Diagnostic tools

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

Field Service professional, tasked with providing preventive maintenance, emergency repairs and customer relations.

What you will do

As a service Specialist you will be the trusted expert that provides installation, preventative maintenance and measures performance of coffee machines, juice machines, dishwashers, and chemical dispensing machines for a variety of customers including national accounts, healthcare, college and university, hospitality and large independent food service operators.

What's in it for you

• Weekly pay
• Quarterly Incentive Opportunity
• Medical, Dental and Vision Insurance plan
• 401k match
• Profit sharing!
• Take home Company Van (Includes all expenses associated and available for personal use
• On-the-job training
• Company credit card
• Tools provided
• Cell phone reimbursement
• Uniform allowance

When you will work

Monday - Friday between the hours of 7AM - 6PM, however this position requires flexibility to provide exceptional customer service.

Opportunity for overtime available as needed and limited

What you'll bring to the table

• Two years previous customer service or equipment repair experience OR an equivalent combination of education, training, and experience.
• Electrical, plumbing, health and sanitation codes. Ability to correctly interpret maintenance manuals, schematics, and wiring diagrams.
• Ability to perform physical aspects of the job, including heavy lifting of machines.
• Valid state driver's license (required).
• Clean driving record (we will run an MVR).
• Must be 18 years of age or older.
• Successfully pass the drug screen, motor vehicle report (MVR) and background check requirements (criminal background check - we do not check your credit score)

Corporate Culture

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words "Accommodation Request" in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.