Field Service Technician

Gordon Food Service; Mason (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k match

Profit sharing

Take home Company Van

On-the-job training

Company credit card

Tools provided

Cell phone reimbursement

Uniform allowance

Job summary

Gordon Food Service in Mason, Ohio is looking for a Field Service professional. This role involves providing preventive maintenance, emergency repairs, and ensuring customer satisfaction for various equipment including coffee machines and dishwashers.

The ideal candidate will bring at least two years of customer service or repair experience, along with a valid driver's license. Our benefits include medical insurance, a company van, and opportunities for overtime.

Qualifications

• Two years of previous customer service or equipment repair experience required.
• Ability to interpret maintenance manuals and schematics.
• Must be capable of heavy lifting and physical work.

Responsibilities

• Provide installation and preventive maintenance for coffee and dishwashing machines.
• Perform emergency repairs and ensure customer satisfaction.
• Measure and enhance performance of equipment.

Skills

Customer service experience

Equipment repair

Interpreting maintenance manuals

Physical ability for heavy lifting

Electrical and plumbing codes knowledge

Education

High school diploma or equivalent

Job description

Position Summary

Field Service professional, tasked with providing preventive maintenance, emergency repairs and customer relations.

What You Will Do

As a service Specialist you will be the trusted expert that provides installation, preventive maintenance and measures performance of coffee machines, juice machines, dishwashers, and chemical dispensing machines for a variety of customers including national accounts, healthcare, college and university, hospitality and large independent food service operators.

What’s In It For You

• Weekly pay
• Quarterly Incentive Opportunity
• Medical, Dental and Vision Insurance plan
• 401k match
• Profit sharing
• Take home Company Van (includes all expenses associated and available for personal use)
• On-the-job training
• Company credit card
• Tools provided
• Cell phone reimbursement
• Uniform allowance

When You Will Work

• Monday - Friday between the hours of 7 AM - 6 PM; flexibility required to provide exceptional customer service.
• Opportunity for overtime available as needed and limited.

What You'll Bring To The Table

• Two years previous customer service or equipment repair experience OR an equivalent combination of education, training, and experience.
• Electrical, plumbing, health and sanitation codes. Ability to correctly interpret maintenance manuals, schematics, and wiring diagrams.
• Ability to perform physical aspects of the job, including heavy lifting of machines.
• Valid state driver's license (required).
• Clean driving record (we will run an MVR).
• Must be 18 years of age or older.
• Successfully pass the drug screen, motor vehicle report (MVR) and background check requirements (criminal background check – we do not check your credit score).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug‑free workplace and conducts pre‑employment drug tests.