Field Service Technician

Gordon Food Service; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Bonus structure

Health insurance

Dental insurance

Vision insurance

401k match

Profit sharing

Company van

On-the-job training

Company credit card

Tools provided

Phone reimbursement

Uniform allowance

Job summary

Gordon Food Service is seeking a Field Service professional to perform preventive maintenance, emergency repairs and maintain strong customer relations for a variety of clients.

The role involves installing and servicing coffee machines, juice machines, dishwashers, and dispensing systems, with responsibilities across national accounts, healthcare, colleges, hospitality, and large food-service operators.

Qualifications

• Minimum 2 years in customer service or equipment repair.
• Mechanical aptitude with electrical, plumbing and sanitation knowledge.
• Ability to lift heavy equipment safely.
• Valid state driver's license and clean driving record.
• Must be 18+ and pass drug screen, MVR and background checks.

Responsibilities

• Install and perform preventive maintenance on coffee, juice machines, dishwashers and dispensing systems.
• Maintain strong customer relationships across national accounts, healthcare, college/university, hospitality and large operators.
• Provide emergency repairs as needed and coordinate service calls.
• Travel to customer sites and ensure high levels of service quality.

Skills

Customer service

Equipment repair

Mechanical aptitude

Electrical knowledge

Reading schematics

Job description

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

Field Service professional, tasked with providing preventive maintenance, emergency repairs and customer relations.

What’s In It For You

• Weekly pay
• Bonus structure
• Medical, Dental and Vision Insurance plan
• 401k match
• Profit sharing!
• Take home Company Van (Includes all expenses associated and available for personal use
• On-the-job training
• Company credit card
• Tools provided
• Cell phone reimbursement
• Uniform allowance

What You Will Do

As a Service Technician for InnoServ you will be the trusted expert that provides installation, preventative maintenance and measures performance of coffee machines, juice machines, dishwashers, and chemical dispensing machines for a variety of customers including national accounts, healthcare, college and university, hospitality and large independent food service operators.

When You Will Work

• Monday - Friday between the hours of 7AM - 6PM, however this position requires flexibility to provide exceptional customer service.
• Opportunity for overtime available as needed and limited

Position Requirements

• Experience: 2 years previous customer service or equipment repair experience OR an equivalent combination of education, training, and experience.
• Mechanical Aptitude - electrical, plumbing, health and sanitation codes. Ability to correctly interpret maintenance manuals, schematics, and wiring diagrams.
• Ability to perform physical aspects of the job, including heavy lifting of machines.
• Valid state driver's license required.
• Clean driving record (we will run an MVR).
• Must be 18 years of age or older.
• Successfully pass the drug screen, motor vehicle report (MVR) and background check requirements (criminal background check – we do not check your credit score)

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.