Field Service Technician

Diebold Nixdorf, Incorporated; Rapid City (SD); On-site; USD 45,000 - 65,000; Full time

Job summary

Diebold Nixdorf, Incorporated is seeking a Field Service Technician in Rapid City, South Dakota. This role involves installing, debugging, and maintaining product hardware and software, primarily on customer premises. The technician will be responsible for scheduling services, performing inspections, and ensuring customer satisfaction.

The ideal candidate should have at least 4-6 years of relevant Field Service experience and effective communication skills. A driver's license that meets company requirements is also necessary for this position.

Qualifications

• Minimum of 4 - 6 years of relevant experience in Field Service.
• Driver's license and driving record that satisfies DN's fleet requirements.

Responsibilities

• Installs, debugs, and maintains hardware and software.
• Provides inspection and cleaning services.
• Schedules services and manages paperwork.

Skills

Good written and verbal communication skills

Technical problem-solving

Advanced tools knowledge

Education

Education or equivalent work experience

Job description

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Provides the full range of Field Service Technician support to an assigned base of large / complex customers.
• Takes complete ownership of the service call while on-site.
• Performs advanced-level maintenance on all products.
• Manages subcontractor installation and maintenance activity, including on complex installations.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve customer problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Handles issues escalated from Field Services team members.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Required Qualifications

• Education or equivalent work experience required.
• Minimum of 4 - 6 years of relevant experience or equivalent combination of education and experience in Field Service.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.