Field Service Technician

W3Global; San Jose (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Dental insurance

Flexible schedule

Health insurance

Vision insurance

Job summary

W3Global in San Jose, CA is seeking a Field Service Technician to provide service and customer support during field visits and dispatches. This role involves on-site installations, repairs, preventive maintenance and testing, plus diagnosing issues and delivering detailed service reports.

Applicants should be prepared to operate company vehicles safely, follow procedures, and collaborate with the technical team. Flexibility for shifts and customer-focused communication are essential for success.

Qualifications

• Learn to troubleshoot, test, repair and service technical equipment.
• Flexible shifts and ability to adapt to changing work schedules.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Perform on-site installations, repairs, preventative maintenance and testing.
• Diagnose errors or technical problems and recommend proper solutions.
• Produce timely and detailed service reports.
• Operate vehicle in a safe manner and maintain a good driving record.
• Follow all company procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers.

Skills

Troubleshooting

Repair

Technical equipment

Education

High school or equivalent

Job description

Field Service Technician

Job Responsibilities

• Providing service and customer support during field visits or dispatches
• Performing, under direction, on site installations, repairs, preventative maintenance and testing tasks
• Diagnosing errors or technical problems and recommending proper solutions
• Strong desire to be successful in the field service support role
• Tie workflow to schedule
• Produce timely and detailed service reports
• Operate vehicle in a safe manner and use field automation systems, maintain excellent driving record
• Follow all company's procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
• Willingness to adhere to company, and sometimes customer's site, drug testing protocols
• Must perform all other duties assigned by supervisors and managers unless doing so would violate company policy or local law requirements

Qualifications

• Ability to learn how to troubleshoot, test, repair and service technical equipment
• Ability to work flexible shifts and to adapt to changing work schedules

Job Types

Full-time

Benefits

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Education

• High school or equivalent (Preferred)

License/Certification

• Driver's License (Required)

Work Location

In person