Field Service Technician

Diebold Nixdorf, Incorporated; Mobile (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Diebold Nixdorf, Incorporated is seeking a Field Service Technician to install, diagnose, and maintain hardware and software at customer sites. You will perform routine inspections, service tasks, and repairs to ensure optimal system operation in a fast-paced environment.

The role requires 1–2 years of field service experience, valid driver's license, and strong communication skills. Training and certifications may be provided to ensure adherence to DN fleet standards and customer satisfaction.

Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant Field Services experience.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies company fleet requirements.

Responsibilities

• Installs, debugs and maintains hardware and software on customer premises.
• Performs preventive maintenance and routine inspections as scheduled.
• Familiar with field service procedures and KPIs; participates in trainings.
• Provides customer training on usage and operation of installed hardware/software.
• Escalates issues according to established procedures and documents work performed.
• Maintains paperwork and completes required service reports.

Skills

Written communication

Verbal communication

Education

Education or equivalent work experience

Tools

Diagnostic tools

Hardware repair

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Installs, debugs and provides technical maintenance for products and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and install applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participate in regular hardware and software trainings (on the job, classroom and web based).
• Participate in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver\'s license and driving record that satisfies DN\'s fleet requirements.

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