Field Service Technician

Diebold Nixdorf, Incorporated; Jackson (MS); On-site; USD 40,000 - 55,000; Full time

Job summary

Diebold Nixdorf, Incorporated is seeking a Field Service Technician to install, debug, and maintain hardware and software at customer sites. The role includes scheduled inspections, preventive maintenance, and minor repairs within a defined territory.

Responsibilities also cover configuring software, training customers, and completing service paperwork. Strong communication is essential, with a requirement for a valid driver’s license and relevant experience.

Qualifications

• Minimum 1–2 years in Field Services or equivalent.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies fleet requirements.

Responsibilities

• Installs and debugs hardware and software at customer premises.
• Performs preventive maintenance and routine checks.
• Configures and installs software; performs component-level hardware repairs.
• Trains customers on usage and operation of installed systems.
• Documents services and communicates outcomes with customers.
• Supports special projects and KPI-driven initiatives.

Skills

Field service

Diagnostics

Customer service

Hardware repair

Education

Education or equivalent work experience

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewarding role.

A Field Service Technician installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and/or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.