Field Implementation Specialist

Medasource; Indiana (PA); On-site; USD 128,943,000 - 137,540,000; Full time

Job summary

Medasource is seeking a Field Implementation Specialist to support post-sales installation, validation, and training of clinical analyzers at customer sites. This field-based role requires extensive travel and strong customer-facing communication.

Responsibilities include on-site installation, training delivery, issue resolution, and coordination of implementation activities from start to finish.

Qualifications

• Strong written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Willingness to travel extensively (approximately 95%).

Responsibilities

• Serve as primary customer liaison during implementation projects.
• Support installation and validation of clinical analyzers and instruments.
• Provide onsite advisory and training to customers.
• Coordinate implementation activities from installation to customer readiness.
• Troubleshoot and resolve basic issues; escalate complex cases as needed.
• Build relationships with internal teams and external customers.
• Identify opportunities for additional reagents, consumables, and software.

Skills

Communication

Independent work

Education

Associate's degree

Job description

Position: Field Implementation Specialist

Employment Type: Contract

Duration: 18-month contract, with potential to extend up to 3 years and possible conversion

Pay Rate: $45–$48/hour

Travel: 95% travel

Schedule: Monday–Friday, including frequent overnight travel

Preferred Locations: Indiana, Minnesota, or Illinois

Position Overview

We are seeking an entry-level Field Implementation Specialist to provide post-sales customer support during the installation, implementation, validation, and training of clinical chemistry and immunoassay analyzers/instruments at customer sites.

The Field Implementation Specialist will serve as a primary customer liaison throughout implementation projects, providing onsite advisory support, troubleshooting, training, and coordination. This is a highly visible, customer-facing role that requires independence, strong communication skills, and a willingness to travel extensively.

This is a field-based position requiring approximately 95% travel, with overnight travel Monday–Friday.

Key Responsibilities

• Serve as the primary customer support representative throughout customer implementation projects.
• Support the installation and implementation of clinical chemistry and immunoassay analyzers/instruments.
• Validate analyzer installations and ensure systems are properly implemented and functioning as expected.
• Assess customer workflows, organizational structures, instrumentation, and existing knowledge to identify training needs.
• Develop and deliver training to customers on platforms, processes, procedures, and implementation expectations.
• Plan and coordinate implementation activities from installation through customer readiness.
• Provide first-level troubleshooting and problem resolution for customer issues.
• Escalate complex technical issues to the appropriate support teams.
• Build and maintain strong relationships with internal teams and external customers.
• Identify opportunities for additional system consumables and solutions, including reagents, antibodies, biomarkers, and software.
• Manage schedules, priorities, and travel requirements independently.
• Provide onsite advisory and implementation support at customer locations.

Required Qualifications

• Associate's degree in Medical Technology, Information Technology, Computer Science, Clinical Laboratory Science, or a related field.
• 3+ years of experience in a clinical laboratory or IT support within a clinical laboratory environment.
• Ability and willingness to travel approximately 95%, including overnight travel Monday–Friday.
• Strong written and verbal communication skills.
• Excellent organizational, time-management, and prioritization skills.
• Ability to work independently with minimal supervision.
• Must reside within 50 miles of a major metropolitan airport.

Preferred Qualifications

• ASCP certification preferred.
• Experience with clinical laboratory analyzers, instrumentation, or laboratory IT.
• Experience with clinical chemistry and/or immunoassay systems.
• Strong customer service and relationship-building skills.
• Ability to rapidly learn and apply new technical knowledge and solutions.
• Positive, professional, and customer-focused attitude.
• Comfortable working independently as a field-based individual contributor.