Field Service Technician

Wright Technical Services; Austin (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

Wright Technical Services is seeking a Field Service Technician to install, troubleshoot, repair, and verify complex biomedical systems across the Austin region. You will serve as a technical advisor to clinical staff, ensuring safe equipment usage and reliable uptime.

This full-time hourly role offers travel across the region, hands-on diagnostics, maintenance, and direct customer engagement while representing the company with integrity and professionalism.

Qualifications

• Minimum 2 years of biomedical technician experience.
• Willingness to travel regionally and visit multiple sites.
• Strong communication with clinicians and staff.
• Must work autonomously with good time management.
• Detail oriented with emphasis on safety and regulatory compliance.
• Valid driver’s license and ability to visit customer sites.

Responsibilities

• Diagnose, troubleshoot, and repair equipment to minimize downtime.
• Perform inspections, maintenance, and verifications on biomedical systems.
• Install, calibrate, and test complex equipment at customer sites.
• Inform supervisors of repair status and any issues.
• Maintain up-to-date technical knowledge and documentation.
• Lead special field projects and coordinate with internal teams.
• Ensure accuracy of equipment database and service history.
• Adhere to safety, calibration, and regulatory standards.
• Educate customers on proper equipment use and maintenance.
• Act as the company ambassador with professionalism and integrity.

Skills

Biomedical tech exp

Travel readiness

Strong communicator

Autonomy

Problem solving

Detail oriented

Tools

Service software

Tablets

Reporting tools

Measurement instruments

Job description

Role: Field Service Technician
Type: Full-Time Employment, Hourly + Overtime
Location: Austin, TX – regional travel
Schedule: Monday-Friday day shift, with occasional emergency response
Eligibility: US Permanent Residency is required

Job Summary

As a Field Service Technician, you will install, troubleshoot, repair, and verify the performance of complex biomedical systems with minimal supervision. You’ll also serve as a technical advisor to clinical and administrative staff on safe equipment usage and help evaluate new device acquisitions.

This role offers unmatched exposure across the biotech, med-tech, pharmaceutical, and healthcare sectors. You’ll perform certification, performance testing, maintenance, troubleshooting, and repair of equipment directly at customer facilities. Most importantly, technicians serve as the face of our company. You’ll build trusted relationships with healthcare professionals, laboratory leaders, and facility teams, ensuring safety, compliance, uptime, and an exceptional customer experience. For individuals who take pride in precision, problem-solving, autonomy, and professionalism, this career offers continuous learning, growing responsibility, and a clear path to leadership within a rapidly expanding, employee-owned company.

Qualifications and Requirements

• Travel with this position can take you across the region and you must be able to accommodate that. (Company vehicle provided, expenses covered.)
• Minimum 2 years of experience working in a similar Biomedical Technician position working across many different types of equipment.
• Curious, mechanically minded problem-solvers who enjoy diagnosing issues and working with their hands.
• Strong communicators who can confidently interact with customers, explain findings, and build trust.
• Reliable professionals with a high sense of ownership, accountability, and follow-through.
• Individuals who thrive in autonomy—comfortable working independently, traveling, and managing their own schedule.
• Adaptable learners who embrace change, ask questions, and continuously build technical expertise.
• Detail-oriented thinkers committed to precision, safety, and regulatory compliance.
• Technicians who remain calm under pressure and can troubleshoot in dynamic, fast-paced environments.
• Teammates who model our values—integrity, openness, urgency, autonomy, and embracing change.
• Comfortable using technology—service software, tablets, reporting tools, measurement instruments, etc.
• Valid driver’s license and ability to visit multiple customer sites as part of the daily role.

Duties and Responsibilities

• Diagnose, troubleshoot, and repair equipment issues to minimize downtime and keep customer operations running smoothly.
• Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety inspections (ESI), and operation verification procedures (OVP) on highly complex and intricate biomedical equipment and systems
• Repair, install, and calibrate highly complex and intricate biomedical equipment and systems
• Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns
• Maintain biomedical expertise through ongoing training and education
• Lead Service Operations Special Projects as assigned. Travel to sites and\or work with other Central Office associates as necessary for the collection and analysis of information and\or data pertaining to any special assignments
• Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance schedules, nomenclature, and service history
• Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures
• Responsible for ensuring all service and documentation is complete, timely, and accurate
• Build and maintain customer relationships and discuss equipment status and functionality with clinicians
• Serve as an ambassador for Scientific Safety Alliance by integrating the core values into job performance
• Identify potential risks, equipment failures, or environmental concerns and proactively recommend corrective or preventive actions.
• Represent our values: autonomy, urgency, openness, integrity, and embracing change—during every customer interaction.
• Support teammates by sharing insights, best practices, and field learnings that strengthen performance across the organization.
• Protect company assets, tools, vehicles, and equipment while following strict safety, quality, and calibration standards.
• Contribute to operational efficiency by suggesting process improvements, workflow enhancements, and customer experience upgrades.
• Act as a trusted advisor by educating customers on proper equipment use, maintenance schedules, regulatory expectations, and lifecycle planning.

Deliverables & Outcomes

• Deliver accurate, compliant performance testing and certifications with a documented error rate of <1%.
• Consistently meet daily/weekly productivity expectations by efficiently servicing customers.
• Maintain 100% on-time and complete service reports, documentation, and regulatory records.
• Achieve high customer satisfaction scores (NPS, feedback, renewals, referrals) through exceptional service and communication.
• Resolve equipment issues through effective troubleshooting while minimizing customer downtime.
• Uphold company safety, quality, calibration, and compliance standards on every job site.
• Demonstrate autonomy and strong time management by effectively planning routes, schedules, and priorities.
• Contribute insights, process improvements, and best practices that enhance technician performance and customer experience across the organization.

Benefits

• Equity ownership in company
• 401k Match
• 100% paid Medical Dental & Vision insurance
• Health insurance (100% for employee and family)
• Life insurance
• Generous Paid time off
• Parental leave