Field Service Technician

Milan Laser Hair Removal; Omaha (NE); Remote; USD 80,000 - 85,000; Full time

Job summary

Join a leading laser hair removal company as a Field Service Technician, where you'll leverage your technical expertise while traveling to support clinics. This full-time role involves diagnosing and repairing laser equipment, ensuring peak performance, and delivering outstanding customer service. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic environment.

Benefits

Medical, dental, vision, disability, and life insurance

Paid time off from start; 7 paid holidays

$50 monthly cellphone stipend

401k with 4% employer match after 90 days

Free laser hair removal for employees and spouses/partners

Qualifications

• 3-5 years experience as a Service Technician or similar role.
• Proficient with diagnostic equipment.
• Physical stamina to lift up to 80 pounds.

Responsibilities

• Perform maintenance, inspections, and repairs on equipment.
• Conduct quarterly maintenance to ensure optimal performance.
• Respond promptly to work orders and maintain professionalism.

Skills

Mechanical skills

Electrical skills

Technical skills

Customer service

Communication skills

Education

Refrigeration/HVAC certification

Tools

Salesforce

Slack

Google Suite

Job description

Be among the first 25 applicants

Why Milan Laser Hair Removal?

Milan Laser stands as the largest and most premier laser hair removal company in the nation. We are also honored to be a recipient of the prestigious Best Places to Work in Omaha 2024 award, a testament to our commitment to excellence and exceptional culture! With 330+ locations across 35 states and plans to expand into a national brand, this is an exciting time to join us.

Because it’s fun and progressive. We’re not like other companies where you’re just a number. We seek independent thinkers who can add true value to our team.

Because of our benefits. We offer paid vacation, 401k, full health, dental, and vision coverage, plus free laser hair removal—benefits you won't find at many other corporate gigs.

Because growing is good. We’re always expanding and improving, providing opportunities for those ready for a challenge. Our team learns the business from the inside out, and as we grow, so do the opportunities.

Why Join Us?

If you’re passionate about technical troubleshooting and repairs, and love traveling to new places while making a difference, this role is for you! Join us in providing top-notch service, exploring the country, and meeting new people. We provide paid training to become a certified technician for the Candela Gentle Max Pro laser.

Job Summary

Join our dynamic team as a Field Service Technician, where your technical expertise meets exciting travel opportunities! You’ll support our clinics by diagnosing, troubleshooting, and repairing laser equipment, ensuring peak performance and minimal downtime. Your problem-solving skills will be crucial in delivering outstanding service.

Status: Full-time

Location: 100% Travel

Compensation ranges from $80,000 to $85,000 annually, depending on location and market conditions.

Key Responsibilities

• Service Repairs: Perform maintenance, inspections, and repairs on electrical, mechanical, high voltage, and cooling systems.
• Preventive Maintenance: Conduct quarterly maintenance to ensure optimal equipment performance.
• Customer Service & Technical Support: Respond promptly to work orders, address clinic concerns, and maintain professionalism.
• Diagnostic Testing: Use diagnostic tools to assess and troubleshoot equipment issues.
• Calibration and Adjustment: Ensure equipment accuracy and compliance with standards.
• Documentation and Reporting: Record all activities accurately using Salesforce, and prepare reports for stakeholders.
• Inventory Management: Manage inventory, shipping, receiving, and tool kits.
• Safety Compliance: Follow safety guidelines and address hazards.
• Training and Development: Keep updated on new technologies and attend relevant training.

Qualifications

• 3-5 years experience as a Service Technician or similar role.
• Mechanical, electrical, and technical skills; refrigeration/HVAC certification preferred.
• Proficient with diagnostic equipment; Salesforce, Slack, Google Suite experience preferred.
• Strong attention to detail, customer service, and communication skills.
• Physical stamina to lift up to 80 pounds, stand for long periods, and perform bending/reaching tasks.
• Willingness to travel 100%, including weekends and evenings.
• Valid driver’s license; residence near a major U.S. airport.

Benefits Include

• Medical, dental, vision, disability, and life insurance within 30 days.
• Paid time off from start; 7 paid holidays.
• $50 monthly cellphone stipend.
• 401k with 4% employer match after 90 days.
• Career growth opportunities and a positive culture.
• Free laser hair removal for employees and spouses/partners.

We are committed to diversity and inclusion. We are not sponsoring visas at this time.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and IT
• Industry: Wellness and Fitness Services