Field Service Technician

HeatTek; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with company match

Profit-sharing program

Paid holidays

Overtime paid for hours over 40

Company-paid lodging and travel

Company-provided laptop and cell phone

Progressive healthcare benefits

Job summary

HeatTek is seeking a Field Service Technician to deliver on-site service, maintenance, and installation of custom industrial ovens, furnaces, and washers. You will travel to customer locations to commission, startup, and troubleshoot machinery systems, ensuring reliability and superior customer service.

Successful candidates will have extensive experience in industrial equipment service, possess a valid driver's license and passport, and be comfortable with 80% travel, including international

Qualifications

• Working knowledge and experience with industrial & control wiring, drives, gas trains/burners and pneumatics.
• Experience with industrial controls including PLCs, HMI, and variable frequency drives.
• Working with customers on equipment acceptance as well as equipment troubleshooting and service.
• Valid driver’s license with ability to obtain passport for international travel.
• Travel 80% to customer locations, drive/fly weekdays with potential for weekend and international travel.
• Perform installation, field repair, commissioning, startup, and troubleshooting of machinery systems.

Responsibilities

• Provide on-location service and support with maintenance and installation of products and other industry equipment.
• Ensure customer experience of reliability and superior service.
• Troubleshoot and repair machinery systems in the field.
• Coordinate travel and scheduling for service assignments.
• Communicate effectively with customers and coworkers to resolve issues.

Tools

Industrial controls

PLCs

HMI

Variable frequency drives

Gas trains & burners

Pneumatics

Traveling 80%

Job description

Custom Industrial Ovens, Furnaces and Washers

HeatTek is the only thermal equipment OEM that delivers complete confidence every day to manufacturers worldwide who need both customized solutions and hands‑on support to keep their global manufacturing plants producing.

Role Overview

As part of our Aftermarket Division, the Field Service Technician is an essential team member providing on‑location service and support with timely, quality service, including the maintenance and installation of our products and other industry equipment. This position plays a key role in ensuring our customers’ experience of reliability and superior customer service.

Successful candidates will be problem solvers, responsive to customers' needs and have 10 years cumulative experience performing equipment commissioning, service and maintenance in an industrial setting.

Uncommon Extras

• Bonus Paid Holidays
• Immediate Vesting for Company Matched 401K
• Annual Discretionary Profit‑Sharing Bonus
• Summer Hours
• Flexible Scheduling
• Progressive healthcare benefits for personalized wellness support, including no‑cost or low‑cost Direct Primary Care

What We Offer

• Guaranteed 40 hours pay per week, plus overtime paid for hours worked over 40.
• Paid travel time and generous overnight per-diem.
• Service Technicians control their own travel arrangements.
• Company paid lodging, airfare, car rental and related expenses when traveling for business.
• Company supplied cell phone, laptop and specialty equipment.
• Excellent benefit package including 401(k) and profit-sharing programs.
• Family first priority whenever possible.

Qualifications

• Working knowledge and experience with industrial & control wiring, drives, gas trains/burners and pneumatics.
• Experience with industrial controls including PLCs, HMI, and variable frequency drives.
• Working with customers on equipment acceptance as well as equipment troubleshooting and service.
• Valid driver’s license with ability to obtain passport for international travel.
• Travel 80% to customer locations, drive/fly weekdays with potential for weekend and international travel.
• Perform installation, field repair, commissioning, startup, and troubleshooting of machinery systems.
• Ability to make independent decisions with strong problem-solving skills.
• Excellent organizational and time management skills with strong attention to detail.
• Self-starter with positive attitude and eagerness to learn and grow in a dynamic environment.
• Excellent verbal and written communication and interpersonal skills to effectively communicate with co-workers and customers within a cooperative team environment.