Field Service Technician

Employbridge; West Chicago (IL); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Employbridge is seeking a Senior Field Service Technician for on-site support of industrial equipment with regional travel. You will perform maintenance, diagnose mechanical and electrical issues, install components, and provide technical support to customers in the field.

The role emphasizes independent work, strong troubleshooting, and accurate service documentation while ensuring safety and quality on every service engagement. A technical degree or equivalent experience is preferred.

Qualifications

• Minimum of 5 years hands-on service or technician experience in an industrial or mechanical environment.
• Associate’s degree, technical school training, or equivalent experience preferred.
• Strong mechanical and electrical troubleshooting skills.
• Experience working with metalworking tools and equipment.
• Ability to work independently with minimal supervision.

Responsabilités

• Perform on-site maintenance, troubleshooting, repair, installation, and removal of assigned equipment.
• Diagnose mechanical and electrical issues through observation, testing, and sound analysis.
• Disassemble equipment to access, repair, or replace defective parts.
• Inspect parts for wear, dimensional changes, or defects and make necessary adjustments.
• Install special functional and structural components.
• Lubricate, clean, and test equipment to ensure proper performance.
• Operate machine tools such as lathes, drill presses, and grinders to fabricate or repair parts.
• Repair and troubleshoot electrical components and systems.
• Provide phone-based technical support and recommend corrective actions when possible.
• Complete detailed service documentation, including labor, travel time, and work performed.
• Obtain customer purchase orders to cover labor, parts, and travel expenses.
• Assess equipment conditions to identify future repair or maintenance needs.
• Perform routine preventive maintenance.
• Prepare service quotes for parts and labor, submit for customer approval, and follow up as needed.
• Initiate internal purchase orders for parts and equipment.
• Maintain organized digital service documentation, manuals, and parts information using a company-issued tablet.
• Demonstrate ongoing improvement in technical skills, troubleshooting ability, and productivity.
• Travel outside of assigned service territory as required.
• Read and interpret CAD drawings.

Connaissances

Mechanical troubleshooting

Electrical troubleshooting

Independent work

Microsoft Office

Formation

Associate’s degree or technical training

Technical school training

Outils

Metalworking tools

Description du poste

Field Service Technician – Industrial Equipment

Service & Warehouse Department

On‑Site with Regional Travel

Overview

Our client is seeking a skilled and dependable Senior Service Technician to support the maintenance, repair, and installation of industrial equipment. This hands‑on role focuses on on‑site service, diagnostics, and customer support while working closely with internal service and warehouse teams. The ideal candidate is technically strong, customer‑focused, and comfortable working independently in the field.

Key Responsibilities

• Perform on‑site maintenance, troubleshooting, repair, installation, and removal of assigned equipment
• Diagnose mechanical and electrical issues through observation, testing, and sound analysis
• Disassemble equipment to access, repair, or replace defective parts
• Inspect parts for wear, dimensional changes, or defects and make necessary adjustments
• Install special functional and structural components
• Lubricate, clean, and test equipment to ensure proper performance
• Operate machine tools such as lathes, drill presses, and grinders to fabricate or repair parts
• Repair and troubleshoot electrical components and systems
• Provide phone‑based technical support and recommend corrective actions when possible
• Complete detailed service documentation, including labor, travel time, and work performed
• Obtain customer purchase orders to cover labor, parts, and travel expenses
• Assess equipment conditions to identify future repair or maintenance needs
• Perform routine preventive maintenance
• Prepare service quotes for parts and labor, submit for customer approval, and follow up as needed
• Initiate internal purchase orders for parts and equipment
• Maintain organized digital service documentation, manuals, and parts information using a company‑issued tablet
• Demonstrate ongoing improvement in technical skills, troubleshooting ability, and productivity
• Travel outside of assigned service territory as required
• Read and interpret CAD drawings

Qualifications

• Minimum of 5 years of hands‑on service or technician experience in an industrial or mechanical environment
• Associate’s degree, technical school training, or equivalent experience preferred
• Strong mechanical and electrical troubleshooting skills
• Experience working with metalworking tools and equipment
• Ability to work independently with minimal supervision
• Proficient with Microsoft Office and email
• Valid driver’s license required

Core Competencies

• Cooperative, team‑oriented approach with a positive and professional demeanor
• Dependable, accountable, and committed to quality work
• Strong job knowledge with a willingness to learn and apply new skills
• High attention to detail, accuracy, and safety
• Ability to meet productivity goals while maintaining quality standards

Work Environment and Physical Requirements

• Work is performed in a service, warehouse, and customer‑site environment
• Moderate noise levels are typical
• Regular use of hands and arms; frequent sitting, with occasional standing and walking
• Ability to lift and move up to 50 pounds
• Requires good vision and ability to adjust focus