Field Service Technician

AGS - American Gaming Systems; Nashua (NH); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Field Service Technician to join their dynamic team. This role offers the opportunity to work with cutting-edge gaming equipment while providing top-notch customer service. You will be responsible for installing and maintaining gaming machines, ensuring they run smoothly, and delivering timely reports. With a focus on problem-solving and technical skills, this position promises adventure as you travel to various casinos and engage with exciting challenges. If you are tech-savvy and passionate about gaming, this is the perfect opportunity to kickstart your career!

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Qualifications

• Basic knowledge of AC/DC electronics and computer networking is needed.
• High School diploma or GED required for this role.

Responsibilities

• Install, upgrade, and maintain gaming equipment at various locations.
• Provide exceptional customer service and troubleshoot issues efficiently.

Skills

Problem Solving

Basic AC/DC Electronics

Computer Networking

Customer Service

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

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Join the Game: Become a Field Service Technician at AGS!

Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!

What You’ll Do:

Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.

Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!

Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.

Customer Service Champion: Provide “best-in-the-business” service to our customers…internal and external.

Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.

Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.

On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.

Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:

Education: High School diploma or GED

Tech Skills: You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).

Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).

Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).

Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

What You’ll Love About This Role:

Adventure Awaits: Traveling to the different casinos and customers in your territory

Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.

Techs Unite: Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!

Hands-On Work: It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!

Physical & Work Environment:

You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.

Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).

Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.

AGS is an equal opportunity employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Quality Assurance, and Information Technology

• Industries

  Gambling Facilities and Casinos

Referrals increase your chances of interviewing at AGS - American Gaming Systems by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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