Remote Field Service Technician

The Aagard Group LLC; Alexandria (MN); Remote; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company dedicated to delivering exceptional machinery and customer experiences. As a technician, you'll ensure our machines are top-notch, providing the best user experience while maintaining strong relationships with clients. With a commitment to quality and innovation, you'll be part of a team that values your contributions and invests in your growth. Enjoy comprehensive benefits, including healthcare, retirement plans, and unique offerings that support your well-being. If you're ready to make an impact in a collaborative environment, this opportunity is for you.

Benefits

Comprehensive Healthcare

401(k) with Company Match

Quarterly Profit Sharing

Paid Time Off

Volunteer Time Off

Educational Support

Team Building Events

Complimentary Perks

Qualifications

• Associates degree in a relevant field plus three years of experience.
• Knowledge of mechanical and electrical principles and blueprint reading.

Responsibilities

• Provide the Aagard experience and deliver user-friendly machines.
• Conduct quality audits and maintain strong customer relations.

Skills

Mechanical and Electrical Principles

Blueprint Reading

Problem Solving

PCs, Servos, PLCs, Machine Controls

Education

Associates Degree in Mechanical Tool Technology

Mechanical Drafting

Mechatronics

Robotics

Job description

Description

Key Obsessions:

• Provide the Aagard experience

Ensure the Aagard machine is the best machine in the plant.

Deliver a user-friendly machine (operator's favorite!).

Deliver a superior customer experience that surpasses expectations.

• Successful new machine/retro builds ITS (Install, Test, and Support)

Test and assemble machines, ensuring project success.

Ensure concise and timely communication between Aagard and customer.

Provide quality assurance for retrofit and warranty assemblies.

Conduct quality audits on full machines.

• Customer Relations

Build trust and maintain strong customer relations.

Be the best technician in the plant to work with.

Independently proficient at problem solving in the field.

Identify and promote retrofit opportunities.

Conduct service contracts.

Be the face of Aagard and uphold our values.

Knowledge and Experience

• Associates degree in Mechanical Tool Technology, Mechanical Drafting, Mechatronics, Robotics, or related field plus three years of related experience or equivalent combination of education and/or experience.
• Ability to seek training needed to be travel ready, residing within 2 hours of a major airport.
• Attend training at Aagard location at least twice per year.
• Knowledge of mechanical and electrical principles.
• Knowledge of blueprint reading: hydraulics, pneumatics, electronics, and use of correct terminology.
• Experience or training with PCs, Servos, PLCs, and machine controls required.
• Ability to walk or stand up to 100% of the time.
• Ability to lift up to 50 lbs., stoop, kneel, crouch, crawl, or climb.
• Willing to travel as necessary, approximately 75% of the time, and possess or secure a valid passport (cost reimbursed by Aagard).

Benefits Offered

At Aagard, we believe in investing in you—your health, your career, your financial future, and your well-being. Our total rewards package is designed to support you and your family with meaningful benefits.

Comprehensive Healthcare for You and Your Family

• No-Cost Coverage: Preventive & major medical coverage for you and your family—fully paid by Aagard.
• Flexible Health Options: Choose your own plan with company contributions through our Traditional Individual Insurance.
• Payment-in-lieu: Receive extra compensation if you’re insured elsewhere.
• Company-Paid Benefits: Dental, Life, and Disability insurance—all included.
• Wellness Support: Reimbursements for gym memberships, nutrition counseling, mental health services, vision screenings, and more.
• 401(k) with Company Match: 50% match on the first 10% of your contributions.
• Quarterly Profit Sharing: Celebrate success with rewards that grow with our company.

Time Off

• Paid Time Off: Enjoy time for rest and relaxation.
• 9 Paid Holidays throughout the year.
• Paid Bereavement Leave for life’s difficult moments.
• Volunteer Time Off: Make an impact with paid time to support causes you care about.
• Pathways to Leadership: Build your future with mentorship and servant leadership programs.
• Educational Support: Scholarships and tuition reimbursement to help you grow.

Unique Offerings That Set Us Apart

• Celebrate, Care, and Connect: Our on-staff chaplain is here to support you through life’s milestones, challenges, and celebrations.
• Supporting Our Community: Aagard matches your charitable contributions, helping you give back and make a difference.
• Team Building Events & Lunch & Learns: Connect, learn, and grow with your peers.
• Complimentary Perks: Enjoy fresh fruit, hot beverages, and local business discounts.

At Aagard, you’re not just joining a company—you’re joining a team that cares. Your contributions matter here, and we’re proud to offer benefits that help you thrive at work and beyond.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.