Remote Field Service Technician

Aagard; Alexandria (MN); Remote; USD 50,000 - 85,000; Full time

Job summary

An established industry player is seeking a Remote Field Service Technician to provide exceptional customer experiences and ensure the highest quality machines. This role involves conducting training, performing quality audits, and maintaining strong customer relations. With a commitment to employee well-being, the company offers comprehensive healthcare, financial security, and opportunities for career growth. Join a team that values your contributions and supports your professional journey while enjoying a rewarding career in machinery manufacturing.

Benefits

Fully paid preventive & major medical coverage

401(k) with Company Match

Quarterly Profit Sharing

Paid Time Off

Educational Support

Wellness Support

Volunteer Time Off

Community matching programs

Team events

Discounts and refreshments

Qualifications

• 3+ years of experience in a related field or equivalent education.
• Ability to travel approximately 75% of the time with a valid passport.
• Knowledge of hydraulics, pneumatics, and electronics.

Responsibilities

• Provide top-tier training and ensure customer satisfaction.
• Conduct quality audits and maintain strong customer relations.
• Test and assemble machines to ensure project success.

Skills

Mechanical and Electrical Principles

Problem Solving

Blueprint Reading

PCs, Servos, PLCs, Machine Controls

Education

Associates degree in Mechanical Tool Technology

Mechatronics

Robotics

Job description

Join to apply for the Remote Field Service Technician role at Aagard

Job Details

Description

Key Obsessions:

• Provide the Aagard experience
• Ensure the Aagard machine is the best machine in the plant
• Deliver a user-friendly machine (operator's favorite!)
• Conduct top-tier training
• Deliver a superior customer experience that surpasses expectations
• Successful new machine/retro builds ITS (Install, Test, and Support)
• Test and assemble machines, ensuring project success
• Ensure concise and timely communication between Aagard and customer
• Provide quality assurance for retrofit and warranty assemblies
• Conduct quality audits on full machines

Customer Relations

• Build trust and maintain strong customer relations
• Be the best technician in the plant to work with
• Independently proficient at problem solving in the field
• Identify and promote retrofit opportunities
• Conduct service contracts
• Be the face of Aagard and uphold our values

Knowledge And Experience

• Associates degree in Mechanical Tool Technology, Mechanical Drafting, Mechatronics, Robotics, or related field plus three years of related experience or equivalent combination of education and/or experience.
• Ability to seek training that is needed to be travel ready, residing within 2 hours of a major airport.
• Attend training at Aagard location at least twice per year.
• Knowledge of mechanical and electrical principles.
• Knowledge of blueprint reading: hydraulics, pneumatics, electronics, and use of correct terminology.
• Experience or training with PC's, Servos, PLCs, and machine controls required.
• Ability to walk or stand up to 100 percent of the time.
• Ability to lift up to 50 lbs., stoop, kneel, crouch, crawl, or climb.
• Willing to travel as necessary, approximately 75% of the time, with a valid passport (cost reimbursed by Aagard).

Benefits Offered

At Aagard, we believe in investing in you—your health, career, financial future, and well-being. Our total rewards package supports you and your family with meaningful benefits.

Comprehensive Healthcare for You and Your Family

• No-Cost Coverage: Fully paid preventive & major medical coverage for you and your family.
• Flexible Health Options: Choose your own plan with company contributions.
• Payment-in-lieu: Extra compensation if insured elsewhere.
• Company-Paid Benefits: Dental, Life, and Disability insurance.
• Wellness Support: Reimbursements for gym memberships, nutrition counseling, mental health services, vision screenings, and more.

Financial Security

• 401(k) with Company Match: 50% match on the first 10% of contributions.
• Quarterly Profit Sharing: Rewards that grow with our company.

Time Off

• Paid Time Off, 9 Paid Holidays, Paid Bereavement Leave, Volunteer Time Off.

Career Growth & Development

• Pathways to Leadership, Educational Support (scholarships, tuition reimbursement).

Unique Offerings

• Support from our on-staff chaplain, community matching programs, team events, and perks like refreshments and discounts.

At Aagard, you’re joining a team that cares. Your contributions matter, and we offer benefits to help you thrive at work and beyond.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Machinery Manufacturing