Field Service Technician

OPEX Corporation; Minneapolis (MN); On-site; USD 34,000 - 41,000; Full time

Job summary

OPEX Corporation is seeking a full-time Field Service Technician to provide on-site service to clients, troubleshoot and repair mail opening, document scanning, and material handling equipment. The role involves installing equipment, diagnosing issues with customers, and delivering clear updates throughout the repair process.

The technician will complete field service reports, coordinate with management, and submit weekly timecards and expenses, potentially traveling to various client sites and

Qualifications

• Associate's Degree in Electronics or equivalent hands-on experience.
• Excellent customer service skills.
• Valid driver’s license, insurance and a reliable vehicle.
• Ability to lift at least 25 pounds independently.
• Ability to maneuver in tight spaces around equipment.

Responsibilities

• Maintenance, troubleshooting and repair of mail opening, document scanning and/or material handling equipment.
• Install and set up new equipment.
• Interact with customers to determine problems and provide updates.
• Complete field service reports.
• Keep customers informed as repairs are made and answer questions.
• Collaborate with management and other staff to resolve equipment performance issues.
• Submit weekly timecards and expense reports.

Skills

Customer service

Education

Associate's Degree in Electronics

Job description

Position Summary

OPEX Corporation is currently looking for a full time Field Service Technician. The worker will have a high exposure level to customer service as they will be responsible for visiting our current clients to help solve their technical issues.

Responsibilities

• - This position is responsible for the day to day maintenance, troubleshooting and repair of mail opening, document scanning and/or material handling equipment
• - Installing and setting up new equipment
• - Interact with the customer to determine the problem
• - Completing field service reports
• - Keeping the customer informed as repairs are made and answer any question that may arise.
• - Interact with management as well as other personnel to analyze and correct any equipment performance issues.
• - Completing and submitting weekly online timecards and expense report

Qualifications

• - Associate's Degree in Electronics and/or equivalent hands-on job experience.
• - Must have excellent customer service skills.
• - Possessing a driver's license, insurance and a reliable vehicle.
• - Ability to lift at least 25 pounds independently.
• - Ability to maneuver a job site, including small spaces in around our equipment.

Physical/Work Environment

• - Due to our large variety of clients worker could potentially conduct work in an office or warehouse environment
• - Commuting for an extended period of time throughout duration of shift
• - Must have the ability to lift heavy machine parts while on duty
• - Ability to maneuver a job site, including small spaces in around our equipment
• - Squatting, bending, kneeling, reaching overhead, reaching forward will occur while on the job

Hourly Rate

• - $25.00-30.00/hr, depending on experience