Genesis Field Service Technician

OMECORP & GENESIS BUSINESS SYSTEMS; Tulsa (OK); Presencial; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Time Off

Health, Dental, and Vision Insurance

Life Insurance

Short Term Disability

Critical Illness, Cancer, Accident 보험

401(k) with an employer match

Resumo da oferta

OMECorp Genesis Business Systems seeks a Field Service Technician to maintain a fleet of office equipment and ensure high customer satisfaction through timely communication and proactive maintenance. The role requires local daily travel to customer sites and independent work with minimal supervision.

You will diagnose and repair electro-mechanical equipment, read schematics, and coordinate with the Service Manager to meet service goals while delivering reliable support and professional service.

Qualificações

• High School Diploma or equivalent mandatory.
• Technical vocational schooling desirable (electronics or electro-mechanical).
• Experience in printer repair or repair of electronic equipment.
• Strong communication skills and mechanical aptitude.
• Proven proficiency with electro-mechanical diagnostic tools and test equipment.
• Knowledge of PC hardware, software systems, and network architecture.
• Knowledge of Windows and Microsoft Office preferred.
• Valid driver's license.

Responsabilidades

• Service and maintains a full territory of equipment as trained.
• Resolve 95% of service calls without assistance after training.
• Read and interpret schematics; perform electrical troubleshooting.
• Communicate with customers about issues and resolutions.
• Maintain parts inventory and report usage.
• Complete administrative functions accurately and timely.
• Collaborate with team to meet department service goals.
• Inform Service Manager of performance issues and actions taken.
• Perform other duties as prescribed by the Service Manager.
• Interact effectively in a multi-functional organization and handle stress.
• Deliver superb customer service and diagnose non-technical descriptions.

Conhecimentos

Strong communication skills

Mechanical aptitude

Independent work

Customer service

Formação académica

High School Diploma or equivalent

Technical vocational schooling desirable

Ferramentas

Electro-mechanical diagnostic tools

Test equipment

PC hardware

Windows & MS Office

Descrição da oferta de emprego

Field Service Technician OMECorp Genesis Business Systems Under the direct supervision of the Branch Field Service Manager, the Field Service Technician is responsible for properly maintaining a fleet of office equipment along with maintaining a high level of customer satisfaction through proper communications and maintenance of the equipment.

RESPONSIBILITIES

• Services and maintains a full territory of equipment commensurate with experience and training
• Resolves at least 95% of service calls without assistance upon completion of training and/or territory assignment.
• Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field engineering Bulletins.
• Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins.
• Resolves all normal customer relations situations and communicates unusual customer situations to a higher level.
• Maintains parts inventory and achieves acceptable levels of inventory control and usages.
• Completes all required administrative functions in an accurate and timely manner.
• Cooperates with fellow workers and management to achieve department service goals.
• Keeps Service Manager informed of machines performing below standards and report all actions taken towards resolution.
• Performs other duties as prescribed by the Service Manager.
• Ability to communicate and interact effectively in a multi-functional and diverse organization.
• Ability to handle stressful situations and meet deadlines.
• Commitment to customer satisfaction and retention.

QUALIFICATIONS

• High School Diploma or equivalent mandatory.
• Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in printer repair or repair and maintenance of electronic equipment.
• Must possess strong communication skills and mechanical aptitude.
• Proven experience and proficiency with electro-mechanical diagnostic and repair tools and test equipment.
• Knowledge of PC hardware and software systems and network architecture.
• Knowledge of Windows and Microsoft Office Software products preferred.
• A valid driver's license.

PHYSICAL DEMANDS

• Must be able to travel locally on a daily basis to various customer sites.
• Requires frequent kneeling and bending and considerable use of hands and tools. Walking great lengths at a time.
• Frequently requires moving or lifting of up to 50 pounds and able to lift 75 pounds on occasion.
• Exposure to live electrical circuits.
• Exposure to extreme environmental conditions. To include, but not limited to, extreme heat, extreme cold and working with flammable liquids and solids.
• Able to work in confined spaces.
• Must have specific vision abilities required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

All Field Service Technicians must be able to work independently with little supervision. Field Service Technicians must be able to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job. They must also possess superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers.

As a Field Service Technician you will enjoy a highly competitive salary as well as complete benefits and excellent opportunities for professional growth.

Benefits Offered

• Paid Time Off
• Health, Dental, and Vision Insurance
• Life Insurance
• Short Term Disability
• Critical Illness, Cancer, Accident insurance
• 401(k) with an employer match