Field Service Technician

Diebold Nixdorf, Incorporated; Milwaukee (WI); On-site; USD 30,000 - 34,000; Full time

Job summary

Diebold Nixdorf, Incorporated is seeking a Field Service Technician to install, debug and maintain product hardware and software primarily at customer sites in Milwaukee and Madison, WI. You will perform scheduled inspections, routine maintenance, and minor repairs while ensuring customer satisfaction and proper operation.

Role requires 1–2 years in Field Services, good communication skills, and a valid driver’s license.

Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.
• Willing to work out of Milwaukee and Madison, WI.

Responsibilities

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and escalates according to procedure.
• Schedules services, completes paperwork and coordinates with customers to ensure satisfaction with service delivery.
• Gains familiarity with Field Service Technician practices and procedures.
• Participates in regular hardware and software trainings and KPI initiatives.

Skills

Good written and verbal communication

Willing to travel locally

Customer service mindset

Education

Education or equivalent experience

Tools

Diagnostic tools

Software configuration

Hardware repair

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.
• Willing to work out of both Milwaukee and Madison, WI.

The annual base salary range for this position is$22 to $25/HR. Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

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