Associate Field Service Technician

Diebold Nixdorf, Incorporated; Charlotte (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Diebold Nixdorf, Incorporated in Charlotte, NC is seeking a Field Service Technician to install, troubleshoot, and maintain hardware and software for customers at their sites.

You will perform preventive maintenance, hardware repairs, software installs, and customer training, while ensuring service quality and KPI targets.

Qualifications

• Education or equivalent work experience required.
• 1-2 years of relevant field service experience or equivalent study.
• Good written and verbal communication skills.

Responsibilities

• Installs, debugs and maintains product and component hardware and software at customer premises.
• Performs scheduled inspections, cleaning and minor repairs within the territory.
• Inspects products for correct operation and resolves issues or escalates per procedures.
• Schedules services and completes paperwork, ensuring customer satisfaction with service delivery.
• Trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings and KPI initiatives.
• Assists with special projects as assigned.
• Supports IMAC/R activities (install, move, add, change, remove).

Skills

Troubleshooting

Customer service

Communication

Driver's license

Hardware repair

Software installation

Education

Education or equivalent work experience

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

Required Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.

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