Field Service Technician

Diebold Nixdorf, Incorporated; Detroit (MI); On-site; USD 30,000 - 47,000; Full time

Job summary

Diebold Nixdorf, Incorporated in Detroit, MI is seeking a Field Service Technician to install, debug, and maintain hardware and software at customer sites. You will perform preventive maintenance, inspections, and minor repairs while ensuring service quality and customer satisfaction.

The role requires 2–4 years in field service, a valid driver's license, PC literacy, and the ability to travel. Training in Canton, OH is provided; on-call shifts evenings and weekends are possible, with

Qualifications

• Education or equivalent work experience required.
• Minimum of 2-4 years of relevant Field Services experience.
• Experience in break/fix and technical repair.
• Driver's license with suitable driving record.
• PC literacy and knowledge of relevant tools.
• Able to attend training in Canton, OH for 1–2 weeks.
• Able to lift/move heavy loads and work on equipment.
• On-call shifts evenings and weekends.
• Exceptional customer service skills.
• Ability to organize truck stock and tools.
• Pass MVR, background and drug test where required.
• Preferred: Firstline Service Technician experience; Vocational/Trade School; good written/verbal communication.

Responsibilities

• Install, debug, and maintain hardware and software at customer sites.
• Schedule services and complete required paperwork.
• Provide customer training on installed systems.
• Inspect products and escalate issues when needed.
• Maintain familiarity with Field Service practices and procedures.
• Participate in trainings to meet KPIs.
• Assist with special projects.

Skills

Customer service

PC literacy

ITIL knowledge

Teamwork

Education

Education or equivalent

Tools

ITIL

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

The Field Service Technician installs debugs and provides technical maintenance for products and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within the assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configure and install applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers in usage and operation of installed hardware and software.
• Participate in regular hardware and software training (on the job, classroom and web based).
• Participate in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.

• Education or equivalent work experience required.
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Services Mechanical/ Electrical.
• Experience in break, fixing, technical repair, service experience.
• Driver's license and driving record that satisfies DN's fleet requirements.
• PC literacy and good knowledge and application of the relevant tools and methods.
• Product knowledge of relevant industry and basic ITIL skills preferred.
• Ability to attend training classes in Canton, Ohio for 1-2 weeks, paid training, multiple trainings.
• Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
• Acceptance of exposure to the outside elements.
• Shift adaptability, which would include an on-call rotation for evenings and weekends.
• Exceptional customer service skills are needed.
• Ability to organize and inventory truck stock parts and tools.
• Sense of urgency, organizational skills, professional presence and work in team environment.
• Ability to pass MVR, background and drug test where required.

Preferred Qualifications

• Firstline Service Technician work experience preferred.
• Vocational/Trade School preferred
• Good written and verbal communication skills.

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