Field Service Technician

Diebold Nixdorf, Incorporated; Grand Island (NE); On-site; USD 42,000 - 60,000; Full time

Job summary

Diebold Nixdorf, Incorporated is seeking a Field Service Technician to install, debug, and maintain hardware and software at customer premises. You will schedule services, report outcomes, and ensure customer satisfaction while adhering to DN’s procedures.

The role requires 1–2 years in field services, strong communication, and a valid driver's license, with occasional travel within the assigned territory. Training and certification opportunities are provided.

Qualifications

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.

Responsibilities

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection and preventive maintenance and performs minor repairs.
• Inspects products for correct operation and resolves issues or escalates as needed.
• Configures and installs applicable software and trains customers on usage and operation of installed hardware/software.
• Participates in regular hardware and software trainings and works toward achieving KPIs.

Skills

Field service

Troubleshooting

Hardware repair

Software installation

Customer training

Communication

KPI awareness

Education

Education or equivalent work experience

Tools

Diagnostic tools

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

• Gains familiarity with Field Service Technician practices and procedures.
• With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Preventive Maintenance: Performs routine checks according to documented procedures.
• Refills consumables as directed.
• IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
• Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings (on the job, classroom and web based).
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.

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