Field Service Technician

Better Engineering Mfg., Inc.; Maryland; Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision insurance

Health savings account (HAS)

Life insurance

401(k) with company match

Paid time off

Referral program

Descripción de la vacante

Better Engineering Mfg., Inc. seeks a Field Service Technician to service customer equipment in the field and remotely support clients by phone.

The role requires strong communication, independent work, and attention to detail as you travel to installations, training, repairs, and maintenance across the USA. You will lead on-site activities, diagnose issues, update software on HMI/PLC, and document service reports.

Formación

• High school or equivalent – preferred.
• PLC experience: 1 year preferred.
• Mechanical experience: 3–5 years preferred.
• Welding experience preferred but not required.

Responsabilidades

• Provide on-site and telephone support to customers.
• Travel to customer locations in the USA to install equipment, train, repair and maintain washers.
• Travel about 75% of the time with all travel expenses paid.
• Assist in testing and production departments when not traveling.
• Lead on-site installations and handle repairs/test tasks.
• Diagnose problems and produce detailed service reports.

Conocimientos

Communication skills

Independence

Attention to detail

MS Office

Educación

High school or equivalent

Herramientas

MS Office (Word, Excel, Outlook)

HMI/PLC software updates

Descripción del empleo

Better Engineering is actively looking for a field service technician to join the team to take care of our clients’ equipment while working in the field. This position requires someone who has excellent communication skills, is able to work independently, and pays attention to detail.

What you will be doing

• You will be a key part of a technical service team that provides on-site and telephone support to customers.
• You will travel to customer locations in the USA and possibly internationally to install new equipment, perform on-site training, repairs, and maintenance on Better Engineering washers
• This position comes with an expectation to travel 75% of the time (3 out of 4 weeks in a month) with all travel expenses paid. If you are not traveling you will be assisting in the testing and production departments as needed and/or attending service related meetings
• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Lead during an on-site installation, any repair requests, maintenance requests or test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Account for all parts utilized

ESSENTIAL RESPONSIBILITIES:

• Ability to re-assemble and install equipment
• Diagnose complex technical problems and perform on-site repair.
• Examine machines both mechanically and electrically, perform repairs by dismantling machines and rebuilding mechanically and electrically.
• Perform software updates on HMI and PLC
• Effectively interpret schematics and block diagrams to analyze and troubleshoot problem products.
• Document in detail product problems and resolutions

QUALIFICATIONS:

• High school or equivalent – Preferred
• Programmable logic controller (PLC) experience: 1 year is Preferred
• Mechanical experience: 3-5 years (Preferred)
• Welding experience is preferred but not required
• Familiarity with MS Office products – Word, Excel, and Outlook
• Ability to communicate with clients via phone, email, and in person
• Must possess a valid, clean driver license

ADDITIONAL REQUIREMENTS:

• Possess a working knowledge of pneumatic, mechanical, and electrical systems
• Competent skills in reading schematics, using test equipment, basic PLC logic to diagnose problems
• Proficient with AC and DC control circuits, sensors, switches, relays, timers, and fusing.
• Experience in troubleshooting and repairing mechanical problems
• Skilled in electrical measurement and inspection techniques using a voltmeter and other types of measurement equipment devices

BENEFITS:

• Health insurance
• Vision insurance
• Health savings account (HAS)
• Life insurance
• 401(k) with a company match
• Paid time off
• Referral program

WORK SCHEDULE:

This position is Full-Time working a minimum of 40 hours per week Monday – Friday.

Overtime is possible if work week extends past 40 hours and/or work is performed on weekends as needed. Willingness to travel is about 75 percent.