Field Service Engineer

Confident Search Consultants; Addison (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

BCBS

401K match

All travel expenses covered

Year-end bonus

Predictable schedule

Collaborative team

Job summary

Confident Search Consultants in Addison, IL is seeking a Field Service Engineer to install, calibrate, troubleshoot, and repair customized industrial equipment at customer sites. The role includes updating manuals, converting records to digital systems, and shaping a growing service department.

This position blends hands-on field work with back-office duties such as SOP writing and training customer personnel. A technical background and strong communication are essential.

Qualifications

• 2+ years hands-on maintenance or field service experience.
• Ability to read schematics and use diagnostic tools.
• Excellent communication and customer-facing skills.

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair equipment.
• Diagnose and resolve issues across electrical, controls, mechanical, hydraulic, and pneumatic systems.
• Provide hands-on training to customer personnel on operation, maintenance, and safety procedures.
• Build and maintain strong customer relationships as the primary contact for ongoing service needs.
• Identify upsell opportunities including service agreements, calibration plans, and preventive maintenance programs.
• Relay field observations and feedback to internal teams to support product improvements.

Skills

Field service experience

Reading schematics

Troubleshooting

Customer-facing communication

Travel 70% domestically

Education

BS / AAS / technical certs in electronics or engineering

Job description

Field Service Engineer – Industrial Equipment & Controls

Overview

We're hiring a technically Field Service Engineer to take on a pivotal role within a growing service operation based in Addison, IL. When you're at a customer site, you're the technical expert and the face of the company. When you're back at the facility, you're working on the back end, writing SOPs, converting paper records into digital systems, updating manuals, and putting real organizational structure around a service department that's ready to grow.

This is not a role where you show up, fix something, and move on. You'll leave a real mark on how this business delivers service.

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair custom-built testing and industrial equipment
• Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems
• Provide hands-on training to customer personnel covering proper operation, maintenance, and safety procedures
• Build and maintain strong customer relationships, serving as the primary point of contact for ongoing service needs
• Identify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programs
• Relay field observations and customer feedback to internal teams to support product and service improvements
• Assist with in-house assembly and equipment testing during non-travel periods

Requirements

• 2+ years of hands-on maintenance, field service or industrial technical experience working on equipment; prefer manufacturing or military experience
• Working knowledge of hydraulics, pneumatics, and mechanical systems
• Ability to read schematics and work confidently with diagnostic tools and meters
• BS, AAS, or technical certifications in electronics, engineering, or a related field preferred; equivalent experience will be considered
• Polished, professional communication skills with a consultative approach in customer-facing situations
• Comfortable identifying and discussing service opportunities directly with clients
• Organized and self-directed, able to manage a full schedule with minimal oversight
• Willing to travel approximately 3-4 days / week, 70% domestically, with occasional international trips
• Valid driver's license and passport, or ability to obtain both

Benefits

• BCBS
• 401K match
• All travel expenses covered, including flights, hotels, meals, and mileage
• Year-end bonus tied to company performance
• Predictable schedule with weekends consistently at home
• Small, collaborative team where your work is visible and your contributions matter