Field Service Engineer

Talent Match Recruiting; Addison (IL); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

BCBS health insurance

401K match

Travel expenses covered

Year-end bonus

Predictable schedule

Small collaborative team

Descripción de la vacante

Top Echelon Software, LLC. in Addison, IL is seeking a Field Service Engineer to install, calibrate, and troubleshoot industrial equipment at customer sites.

You’ll also write SOPs, update manuals, and help scale the service department while traveling 3–4 days per week and supporting both domestic and occasional international jobs. Ideal candidates have 2+ years in field service or maintenance, strong hydraulic/pneumatic/mechanical skills, and the ability to read schematics and use diagnostic

Formación

• 2+ years in hands-on maintenance or field service on industrial equipment
• Ability to read schematics and use diagnostic tools
• BS or AAS in electronics, engineering, or related field preferred
• Willingness to travel 3–4 days per week domestically, with some international trips
• Strong communication and customer-facing skills
• Valid driver’s license and passport needed

Responsabilidades

• Travel to customer locations to install, calibrate, troubleshoot, and repair equipment
• Diagnose issues across electrical, controls, mechanical, hydraulic, and pneumatic systems
• Provide hands-on training to customer personnel
• Build and maintain strong customer relationships
• Identify upsell opportunities for service agreements and maintenance programs
• Relay field observations and customer feedback to internal teams for improvements
• Assist with in-house assembly and equipment testing during non-travel periods

Conocimientos

Field service

Hydraulics

Pneumatics

Schematics

Customer comms

Travel readiness

Diagnostic tools

Educación

BS in electronics/engineering

AAS in related field

Electronics certifications

Herramientas

Diagnostic meters

Electrical test gear

Hydraulic test rigs

Descripción del empleo

Field Service Engineer – Industrial Equipment & Controls

Overview

We're hiring a technically Field Service Engineer to take on a pivotal role within a growing service operation based in Addison, IL. When you're at a customer site, you're the technical expert and the face of the company. When you're back at the facility, you're working on the back end, writing SOPs, converting paper records into digital systems, updating manuals, and putting real organizational structure around a service department that's ready to grow.

This is not a role where you show up, fix something, and move on. You'll leave a real mark on how this business delivers service.

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair custom-built testing and industrial equipment
• Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems
• Provide hands-on training to customer personnel covering proper operation, maintenance, and safety procedures
• Build and maintain strong customer relationships, serving as the primary point of contact for ongoing service needs
• Identify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programs
• Relay field observations and customer feedback to internal teams to support product and service improvements
• Assist with in-house assembly and equipment testing during non-travel periods

Requirements

• 2+ years of hands-on maintenance, field service or industrial technical experience working on equipment; prefer manufacturing or military experience
• Working knowledge of hydraulics, pneumatics, and mechanical systems
• Ability to read schematics and work confidently with diagnostic tools and meters
• BS, AAS, or technical certifications in electronics, engineering, or a related field preferred; equivalent experience will be considered
• Polished, professional communication skills with a consultative approach in customer-facing situations
• Comfortable identifying and discussing service opportunities directly with clients
• Organized and self-directed, able to manage a full schedule with minimal oversight
• Willing to travel approximately 3-4 days / week, 70% domestically, with occasional international trips
• Valid driver's license and passport, or ability to obtain both

Benefits

• BCBS
• 401K match
• All travel expenses covered, including flights, hotels, meals, and mileage
• Year-end bonus tied to company performance
• Predictable schedule with weekends consistently at home
• Small, collaborative team where your work is visible and your contributions matter