Field Service Technician

Boutique Recruiting; Madison (WI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Company vehicle

Medical coverage

401(k) with company match

Company-provided phone

Job summary

Boutique Recruiting is seeking a Field Service Technician to install, maintain, troubleshoot, and repair advanced industrial coding, marking, and printing equipment across a regional territory. The role combines electrical and mechanical troubleshooting with hands-on field work, extensive training, and independent accountability.

Salary ranges from $60,000 to $75,000 per year, DOE, with overtime and performance bonuses.

Qualifications

• 4–6 years of relevant technical field service or military experience.
• Ability to diagnose and repair complex industrial equipment.
• Willingness to travel for training and field assignments.

Responsibilities

• Monitor equipment performance and identify issues to prevent downtime.
• Diagnose, troubleshoot and repair industrial printing, coding and marking equipment.
• Perform preventative maintenance and routine servicing to maximize reliability.
• Manage service activity across a regional territory and maintain work orders.
• Document equipment issues and resolutions in service records.
• Manage parts inventory and order components as needed.
• Communicate issues and solutions clearly to customers and provide professional service.

Skills

Electrical

Electronics

Mechanical

Maintenance

Troubleshooting

Customer service

Communication

Independence

Travel readiness

Tools

Electrical testing tools

Troubleshooting tools

Job description

Position Title: Field Service Technician

Turn your technical expertise into a career where you own your territory, solve real problems, and become an expert in specialized industrial technology. We are seeking a Field Service Technician to install, maintain, troubleshoot, and repair advanced industrial coding, marking, and printing equipment throughout an established regional territory. This hands-on role combines electrical and mechanical troubleshooting, preventative maintenance, customer support, and independent field work, with extensive training provided on proprietary technology.

Salary Range: $60,000 – $75,000 / Year, DOE, plus overtime and performance-based bonus opportunities

Responsibilities

• Monitor equipment performance and proactively identify potential issues before they result in significant downtime
• Diagnose, troubleshoot and repair industrial printing, coding and marking equipment, including electrical, mechanical and software-related components
• Perform preventative maintenance, component replacement, cleaning and routine servicing to maximize equipment reliability
• Manage daily service activity independently across an assigned regional territory while responding effectively to customer needs
• Create and maintain accurate work orders, service cases, and detailed documentation of equipment issues and resolutions
• Manage replacement parts and supplies inventory, ordering additional components as necessary
• Communicate technical issues and recommended solutions clearly to customers while delivering responsive, professional service

Requirements

• 4–6 years of relevant technical, field service, maintenance, or military experience; equivalent hands-on experience will be considered in place of a degree
• Strong electrical, electronics, mechanical or technical maintenance background
• Proven ability to diagnose, troubleshoot and repair complex industrial or commercial equipment
• Understanding of electrical, mechanical and software components within technical equipment
• Strong customer service, communication and interpersonal skills
• Ability to work independently, organize daily priorities and take ownership of equipment performance
• Willingness to travel for an initial 10-day technical training program and learn proprietary systems and processes

Benefits

• Medical coverage through PPO and HDHP plan options
• 401(k) with company match
• 10 vacation days, 5 sick days, and 2 floating holidays
• Company vehicle available for both business and personal use
• Company-provided phone and $75 monthly home internet stipend
• Overtime paid at 1.5x after 40 hours, including eligible travel time
• Performance-based bonus opportunities, with average annual bonuses ranging from approximately $7,000–$9,000 and higher earning potential for exceptional performance

If you are a hands-on problem solver who takes ownership, thrives independently, and wants to build expertise in advanced industrial technology, apply today and take the next step in your field service career.